The Future of Finance and CX

Available On-Demand


The current health situation has reshaped the global economy and society. Financial institutions and banks, like most companies face an imperative to reimagine themselves, with the pandemic accelerating consumer behaviours shifts.

With banks moving customers out of branches and towards using online services, a wave of fintech startups with a ‘digital only’ approach is shaking the industry while putting customers at the heart of the future of banking.

Join us as part of Innovate Finance Fintech Week on a fireside chat with Mettle to discuss key learnings on how to improve CX in business banking and learn more about the Top 5 CX Trends for FinTech in 2021.

Key Takeaways:

  • Get key insights and best practices from Zendesk’s latest CX Trends Report on where retail banks and financial institutions should invest.
  • Learn from industry leaders how to thrive innovation while improving customer experience.


Welcome: CX Trends in Fintech for 2021
Fireside chat with Mettle
Live Q&A

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Rolf Merchant

Senior Manager,
Innovate Finance

Charlie Duke

Senior Product Manager, Mettle

Celine Maher

Regional Vice President, Commercial Sales, Zendesk

Alicia Campbell

Commercial Account Executive, Zendesk