To keep pace with customer expectations, the fashion industry is slowly but surely making its move towards sustainable practices. Read how weaving a focus on CX might just be the key to gaining customer trust.
Discover how retailers can deliver a memorable yet affordable shopping experience during this holiday season in a climate where inflation is soaring and consumer confidence is at its lowest.
Collaboration between CSAs and developers can be difficult at best – and a blocker at worst – which can have disastrous impacts on customer support success metrics. But there's a better way.
Learn the best way to set up and manage a remote customer service team.
As Europe begins to work through a phased scheme to ease lockdown restrictions, retailers are slowly…
The role your data plays has probably evolved since your business has grown, which means now…
Despite the Black Friday phenomenon being just a few years old this side of the pond,…
See how you can master change management, a structured approach to organising people, processes and technology in order to smoothly implement change within a company
Zola is reinventing the wedding planning and registry experience.