2021 CX Trends:
United Kingdom and Ireland

Available On-Demand


CX Trends 2021 is an event that brings together business leaders to help answer the big questions facing organisations today.

Be the first to hear about this year’s 5 top trends during our regional event and benchmark your business against 90,000 Zendesk customers across 175 countries.

Join our hosts – Celine Maher, Vice President, UK&I, and Darren Parker, Director, Customer Success UK&I – for the latest customer experience updates you need to face ongoing change.

You’ll also hear from Steven Franklin, Global Head of Customer Service at Siemens Financial as he joins our hosts to talk through how his team have managed to stay agile through these turbulent times, moved to remote working and are at the forefront of innovation.

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Steven Franklin

Global Head of Customer Service,
Siemens Financial


Vice President, UK&I,


Director Customer Success UK&I,