2021 CX Trends:
Europe, Middle East & Africa

Available On-Demand


CX Trends 2021 is an event that brings together business leaders to help answer the big questions facing organisations today.

Be the first to hear about this year’s 5 top trends during our regional event and benchmark your business against 90,000 Zendesk customers across 175 countries. You’ll arm yourself with concrete ways to adapt—tailored to your business, region and customers.

Join our hosts – Prelini Udayan-Chiechi, VP Marketing EMEA, and John Walls, RVP Customer Success EMEA – for the latest customer experience updates you need to face ongoing change.

You’ll also learn how to maintain seamless experiences with a remote workforce, working towards a ‘new normal,’ and hear from brands that are thriving in the face of adversity.

Complete the form below to view your webinar:

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Are you interested to hear what the local businesses and experts make of the trends, or deep-dive to country-level data?

Click here to check out further local sessions in your region (in local language)!

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Prelini Udayan-Chiechi

VP EMEA Marketing,

John Walls

RVP Customer Success EMEA,