Customer support social media
Article | 10 min read
What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business
Messaging apps have the highest customer satisfaction rating of any support channel and their usage has skyrocketed.
Latest stories
Article | 8 min read
How to craft a customer service philosophy that resonates
Providing exceptional customer service is paramount to building brand loyalty – it’s not enough to have just a great product or service.
Article | 6 min read
An overview of apps for startups
We know based on our Startups CX Benchmark Report 2020 that fast-growing startups use more apps than their slower-growth counterparts.
Article | 15 min read
How to show customer appreciation (+ customer gift guide)
Businesses often narrowly focus on growth and what it takes to acquire a new customer.