Helpdesk software
How data is saving the watercooler chat
The COVID-19 pandemic has led to government restrictions that have abruptly and unexpectedly transformed the way…
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What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business
Messaging apps have the highest customer satisfaction rating of any support channel and their usage has skyrocketed.
What is an enterprise help desk and how does it benefit your team?
Here are the tools that you'll need to meet your customers’ expectations, at scale.
What is a help desk?
A help desk is an often-overlooked cornerstone of the best customer-service experience, whether internal or external. Here's how it can benefit your business.
How Zendesk helps HR teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
How Zendesk helps HR teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
How Zendesk helps IT teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
Customer feedback form examples and how to write your own
Listen to your customers. It’s something a lot of companies say, but not so many of them actually do.
How to migrate your help desk system
A data migration project is enough to strike fear into your heart, especially if you don’t…