Artificial intelligence
Unlocking the power of conversational AI in banking and finance
Bank branches used to be commonplace on most high streets across Europe. Now, they’re becoming increasingly…
Latest stories
How e-commerce brands use conversational AI to reduce customer effort
No customer wants a simple exchange to feel difficult. Learn why e-commerce brands are looking toward conversational AI as the solution.
How to get your chatbot to stay on brand
What do you do when your chatbot doesn’t behave in a way your customers like? That…
How AI can improve the hotel guest experience
Summer’s approaching, it’s time to pack your bags and jet-set-go! Usually, the things we look forward…
Get behind these 5 eCommerce trends in 2023
As online shopping enters a period of hyper-growth and competition for consumers intensifies, getting the customer…
Why creative bot names help build your brand – and better customer relationships
Sometimes a rose by any other name does not smell as sweet – particularly when it comes to your company's chatbot. Learn how to choose a creative and effective company bot name.
Agile customer service
Being flexible and acting fast — these two traits have become the focus of companies across…
The future of customer experience: how VR, AR and 5G are changing customer service
Over the past 15 years, new technologies have entered the market at an increasingly rapid pace…