Chat
Latest stories
How to evaluate chatbot performance
How can chatbots be used? With more than two billion people regularly buying items online across the…
How chatbots are improving customer experience
Contribution from Camille Franceschi, Co-founder & CEO, Joonbot It is forecasted that by 2022, customer service…
Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.
How stereotypes in chat may not be too helpful
We’re all familiar with the conventional wisdom around how to use gifs, emojis and a generally…
Shattering the Stereotypes of Chat
“Which channel should I be using to talk to my customers? How can I be ready…
How to improve the customer experience through conversational customer service
Through mobile applications, social networks, and even instant messaging, brands must be where their customers are, interacting in real time and creating a frictionless customer experience.
Using AI for better self-service
Business-related AI holds abundant promise, and is changing how we work, travel, and communicate.
Questions to ask when staffing chat
Many factors need to be considered when determining how to staff your chat support channel.