Our people are your people

Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.

The support behind Zendesk

We’re a support organisation within a support organisation, so we get it. As the “super-users” and original beta testers who use the software every day, we are empowered to get you the answers you need.

Need help?

Access our Knowledge Base

We’re big on self-service. Chances are, we’ve seen your question before.

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Tap into our Community

We serve a large variety of customers, in a wide range of industries.

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Submit a request

We are here for you if you need help.

Talk to our team
Solving problems, not tickets

We are a team of experts working in a solution centre, doing everything we can to resolve your problems.

People-first service
91.5%
Agent Satisfaction Score (ASAT)
Happy customers
95%
Customer Satisfaction Score (CSAT)

Premier Support

Tailored help and guidance experience for your evolving business needs and technical environment.

Designated engineers

Confidently manage complexity with a Personal Support Engineer who knows your business and CX stack.

Developer support

Get in-depth API and integration support for your developers from experienced and certified specialists.

Proactive monitoring

Uncover issues ahead of time and, through regular health checks, continually optimise your CX and solutions.

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Premier Enterprise

Achieve your biggest goals with the highest level of strategic and technical partnership.

Premier Support

Get all the features of the white-glove experience, including increased coverage, designated Premier team and developer support.

Technical Account Manager

Drive strategic alignment and momentum across Zendesk projects and programmes with a seasoned technical advisor.

Zendesk Assist

Execute and deliver on your roadmap faster with a Technical Architect or Service Consultant as part of your teams.

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Resources

Zendesk on Zendesk

See how our team of super-users optimise their Support.

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Zendesk Tips

Learn tips and tricks from our team of experts.

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What’s new

Find out about our latest and greatest innovations.

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“I admire the philosophy of the Zendesk Customer Service team and their constant drive towards higher levels of service excellence. They are a vital partner that not only proactively improves our customer experience, but also helps ensure that we provide excellent service to our customers.”
— Emily Glass, Customer Experience Officer, Datto

Take Zendesk for a drive

See how our customer service solutions bring an ease to the customer experience.

Show me a demo