ZENDESK FOR ENTERPRISE
Transform your customer relationships
Zendesk allows you to adapt to changing customer expectations. Align your teams and technology with what matters most – the customer.
BUILT FOR THE ENTERPRISE
The future of customer experience
Drive better conversations
Offer rich, personalised conversations on the channels customers choose. This makes it feel like more than just a transaction but also helps create long-term loyalty.Conversational features
Maximise agent efficiency
Transform agents from problem solvers into revenue drivers. Our all-in-one workspace lets them focus less on repetitive tasks and more on relationship building.Productivity features
Adapt to change faster
Keep up with changing customer demands. Enter new markets and scale even faster with the open, flexible solutions on our complete Sunshine platform.Zendesk platform
ZENDESK SUNSHINE PLATFORM
Open, flexible architecture
Our library of 1,200+ apps and integrations lets you add your everyday systems with a single click, whilst our comprehensive set of APIs allows you to extend and customise solutions. Data becomes useful and usable when you connect your tech stack to Zendesk.
Evaluate Zendesk ROI
Forrester Consulting reveal the costs and benefits of Zendesk, pointing to an ROI of 286% with payback in less than six months for a composite organisation.
SECURITY AND COMPLIANCE
You’re safe with us
Trusted by Fortune 100 companies, our privacy and data protection programme includes a team dedicated to global compliance. We operate within all regulatory and industry frameworks – because software is only as good as its security.
ZENDESK WORKS FOR YOU
Tailored to your needs
Bring your vision to life
Partner with our world-class experts to design and implement Zendesk. Our Professional Services team will give you the personalised service you need to reduce time-to-value and transform your service offerings.Start the partnership
Find your industry
We know every industry works a little differently. Whether you work in retail, manufacturing, financial services or any other sector, our expertise will help you make the most of Zendesk.View Zendesk industries
How businesses use Zendesk
“Time-to-cash absolutely improves with Zendesk; with faster resolution times, SMC fulfills and invoices orders more quickly”
Robin RodriguezRead more here.
time to implementation (months)
“Anything that reduces your handle times allows you to help more customers, which is particularly valuable when your company is growing quickly.”
Amy VelliganRead more here.
real estate agent retention
U.S. markets served
“Customer service can be a sales driver, not just a cost centre. If leadership understands how valuable those conversations are and invests in the team, it can help turn customers into loyal, raving fans.”
Bonni PochRead more here.
stores across Canada
“The platform is so user-friendly for our agents. You can customise just about everything to meet the specific needs of your business.”
Ivana SuljetovicRead more here.
contracts per month
reduce costs with self-service
"Zendesk’s greatest strengths ... are its simplicity and ease of customisation, which lets companies create the perfect workflow for their unique situations. You’re not pigeonholed into having certain features work a certain way.”
Justin MichaudRead more here.
decrease in average handle time
decrease in customer wait time
countries with customers
“Within three weeks of signing off on a suite of Zendesk products ... Stanley Black & Decker global support teams were up and running on all channels after just one day of training.”
Orlando Gadeo RosRead more here.
stores across Canada
increase in agent efficiency
growth in customer interactions
adherence to one-hour FRT SLA