ZENDESK FOR SMALL BUSINESSES
Good service leads to greater success
Zendesk is the complete service solution you can count on both now and in the future. With our technology, you’ll bring ease to customers, increase your team’s productivity and identify ways to grow your business.
Zendesk is the leader in customer service software
Fast time to value
Zendesk works right out of the box, so you can get up and running quickly and onboard agents in record time with our easy-to-use interface.
Built to last
Our solution is designed for growth, whether you’re a small, medium or enterprise business. With Zendesk, you can provide a differentiated customer experience at scale.
Committed to your success
As the trusted choice, we empower you with our thought leadership and a team of experts ready to help you improve your customer experience.
Venture-backed startups can get access to the Zendesk Suite free for six months.
OUR PRODUCT
Capabilities that push your teams forward
Omnichannel
Give customers the ability to contact you on the channel they prefer. Zendesk has omnichannel support baked right in so customers can reach you via email, live chat, phone and social media.
Learn more about Zendesk Suite.Messaging
Add messaging to your website or mobile app so customers can reach you instantly on any device. Stay in touch with personalised interactions and allow any agent to pick up the conversation without losing context.
Learn more about messagingAgent workspace
Provide your team with a unified agent workspace so they can focus more on customers. Teams can collaborate, switch between channels and leverage smart workflow automations to get the job done seamlessly.
Learn more about agent workspaceReporting and analytics
Don’t be left in the dark on how to improve your business. Use out-of-the-box reporting and analytics to measure your team’s performance and spot recurring customer trends or customise and build your own.
Learn more about reporting
See how Zendesk makes customer service easier and better
+1,200 integrations ready for takeoff
Zendesk knows how to play well with others, so connecting your existing systems will be a breeze. We also have the Zendesk Marketplace, where you can find additional partners, apps and integrations.
Explore marketplaceTRUSTED BY OVER 88,000 SMALL BUSINESSES
Hear from the best,
our customers
Finance
“Zendesk lets us anticipate what customers want, quickly solve their problems and help customers help themselves. It is about meeting the customers on their terms.”
Read their story
E-commerce
“We chose Zendesk because of its suitability and easy implementation. We started with just Support and now have the complete Support Suite Enterprise solution with all the integrated channels.”
Read their story
Healthcare
“Zendesk is a BAA-compliant platform that expedited our workflows a lot. We no longer need external tools to provide or get data from customers. We can now do everything directly in Zendesk.”
Read their story
Retail
“Zendesk is a powerful tool that helps us treat our customers like royalty. It lets us directly connect with our customers and use their feedback to deliver better service, support and products.”
Read their storyPRICING
Plans worth every penny
Suite Team
$49 per agent/month billed annually
Get the fundamentals. Deliver support across any channel, all from one place.
Suite Growth
$79 per agent/month billed annually
Go further with a little extra help. Tap into self-service and more automations.
Suite Professional
$99 per agent/month billed annually
Work even better together. Get deeper collaboration, routing and analytics.
Suite Enterprise
$150 per agent/month billed annually
All the core elements needed for excellent customer support and more.
Support-only plan starting as low as $19/month billed annually.
Startups get Zendesk free for six months. See if you qualify.
Make use of our precious resources
How small businesses solve issues faster with Zendesk
Article
Find out how
Why (and how) you should prioritise customer service
White paper
Get the answers
6 ways to improve customer experience in retail
White paper
Unlock the secrets
How SMB sales teams are keeping up
Infographic
Take care of Sales
FAQs
Questions?
We have answers.
What is Zendesk?
Zendesk is a service-first CRM company that builds software to improve customer relationships. Our software is powerful, flexible and scales to meet the needs of any business. Especially for your small business. Watch a demo to learn more about Zendesk.
What products do you have?
We provide an omnichannel solution for any business that’s looking to support its customers – whether that’s individual consumers, businesses or your internal employees. Get more details about the Zendesk Suite.
How can I learn the basics of customer service?
You have come to the right place. Customer support is our specialty, so here is our suggestion. First, start with this helpful article that covers the basics and then explore our interactive demo so that you can see Zendesk in action.
How long does it take to set up Zendesk?
Businesses choose Zendesk because it works right out-of-the-box. You’ll get set up in minutes – not months or years.
How much does Zendesk cost?
Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellations or downgrades). Find out how to manage your subscription. You can also contact us for help.
Do you have customers like me?
We’re a global company that serves businesses across every industry with stories similar to yours. Check out our gallery of customer stories. You can also contact us.
Do you have a Startups programme, and what are the advantages?
Yes, we have a great programme for startups. Qualifying early stage startups get Zendesk free for six months. Get unlimited access to all Zendesk products, build connections in our community and learn best practice from our very own experts. See if you qualify.
What training and support do you offer?
Customers on any Zendesk Suite plan have access to online support, our Zendesk Help Centre, free on-demand training and Zendesk Community. For additional fees, customers can access prescriptive guidance, customised training, hands-on configuration, 24/7 support and implementation services to ensure teams are set up for success. Find out about our services available to you.
Do I have to set Zendesk up myself or can I have someone do it for me?
We encourage you to first sign up for a trial to take Zendesk for a spin. Feel free to contact us if you have any questions.
Where forever customers are made
