ZENDESK FOR HEALTHCARE
Healthier patient relationships
Patients expect fast, personal, convenient support. But with a sea of data sources and communication channels, it’s hard for care teams to collaborate efficiently and deliver better outcomes. Zendesk provides secure, flexible, easy-to-use solutions for seamless, patient-centred support.
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Healthcare providers transforming patient care
Leave siloed data behind
Create a complete view of patient records for personalised support and care. Integrate key information from EHRs, medical devices and appointment history so your team can spend less time gathering information and more time focusing on patients.
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Always on call
Telehealth is increasingly necessary for providers that want to retain and support patients. Be available across any channel – phone, chat, email, text and mobile – so patients can reach you any time they need help. With proactive support and reminders, you’re always one step ahead of their needs.
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Work as one team
Work seamlessly across distributed and specialised care teams and payer networks, providing patients with a better experience.
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Get regular check-ups
Find out what drives patient satisfaction and better outcomes with powerful analytics to guide planning and decision making. Get started with best practice dashboards that analyse the patient experience, or easily build customised charts and dashboards that measure key metrics.
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Rest assured
We provide best-in-class security to build patient trust. With role-based permissions and strong documentation, your organisation will meet all applicable privacy and data protection laws.
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Get a demoBetter care starts with integration
“We’re an organisation that never met a SaaS product we didn’t like, but most aren’t tied together. Zendesk allows us to integrate with our other systems to drive efficiency. It’s one system that meets the needs of multiple groups.”
Bill Dougherty
Vice President of IT and Security, Omada Health
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Everything you need within reach
“We took those silos, broke them down and added everything into Zendesk. So now I have all my reporting, all of my activities, all of my satisfaction details – all that important information – right at my fingertips, in one system.”
Mike Clericuzio
Director of Service Support for Virgin Pulse
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