Healthier patient relationships

Patients expect fast, personal, convenient support. But with a sea of data sources and communication channels, it’s hard for care teams to collaborate efficiently and deliver better outcomes. Zendesk provides secure, flexible, easy-to-use solutions for seamless, patient-centred support.

Get a demo

Healthcare providers transforming patient care


Leave siloed data behind

Create a complete view of patient records for personalised support and care. Integrate key information from EHRs, medical devices and appointment history so your team can spend less time gathering information and more time focusing on patients.

Learn about the Zendesk platform
Product screen: Customer information

Always on call

Telehealth is increasingly necessary for providers that want to retain and support patients. Be available across any channel – phone, chat, email, text and mobile – so patients can reach you any time they need help. With proactive support and reminders, you’re always one step ahead of their needs.

Explore the Suite
Product screen: Chat window options

Work as one team

Work seamlessly across distributed and specialised care teams and payer networks, providing patients with a better experience.

Learn about collaboration tools
Product screen: Customer chat window

Get regular check-ups

Find out what drives patient satisfaction and better outcomes with powerful analytics to guide planning and decision making. Get started with best practice dashboards that analyse the patient experience, or easily build customised charts and dashboards that measure key metrics.

Explore Zendesk Explore
Security logos

Rest assured

We provide best-in-class security to build patient trust. With role-based permissions and strong documentation, your organisation will meet all applicable privacy and data protection laws.

Go deeper on security and HIPAA compliance
Product screen: Suggested Articles

Find out what Zendesk can do

Get a demo
Logo: Omada

Better care starts with integration

“We’re an organisation that never met a SaaS product we didn’t like, but most aren’t tied together. Zendesk allows us to integrate with our other systems to drive efficiency. It’s one system that meets the needs of multiple groups.”

Bill Dougherty

Vice President of IT and Security, Omada Health

Read on
Logo: Virgin Pulse

Everything you need within reach

“We took those silos, broke them down and added everything into Zendesk. So now I have all my reporting, all of my activities, all of my satisfaction details – all that important information – right at my fingertips, in one system.”

Mike Clericuzio

Director of Service Support for Virgin Pulse

Read on

Level up your collaboration