Zendesk for retail

Make your shop pop

Creating great customer experience in retail is tough. Keeping customers happy means making every interaction matter. With Zendesk, you can make sure your customers get the support they need – wherever they’re interacting with your brand. Because happy shoppers are repeat customers – and that’s what makes a good brand great.

Join these leading retailers delivering exceptional experiences
Logo: Tesco
Logo: Keen
Logo: Rapha
Logo: Harry’s
Logo: Deckers

The Zendesk for retail approach

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Get up close and personal

Complete shopper profiles let you better understand every customer. With Zendesk, you can bring together data from all parts of your business – including inventory, billing, shopping history and preferences. Because the more you know about your customers, the easier it is to deliver exactly what they want – and make sure they keep coming back.

Deliver more personalised experiences with Zendesk Sunshine
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Always be available

Gone are the days of emailing or calling a shop during working hours – shoppers now have access to brands around the clock, on everything from chat to Twitter. With Zendesk, you can offer seamless support and a completely branded experience on every channel. That way, you can make sure your shoppers are getting the help they need, when they need it – so they can get back to more important things like shopping. You can even reach out proactively, providing the right details at the right time.

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Check out the Zendesk Support Suite for seamless omnichannel support
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Turn DIY into AI

If shoppers are happy, business is growing – and that’s a good thing. Keep them happy by answering their questions quickly and efficiently. With a unified knowledge base from Zendesk, shoppers can get help right where they already are. Use Answer Bot and other automations to answer commonly asked questions – and free up your agents for things that require a more human touch.

Scale your support with Zendesk Guide and Answer Bot
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Turn your vendors into trusted partners

Your products don’t see the light of day without the help of an extended ecosystem of suppliers, distributors and vendors. From design and development to distribution and analytics, it’s easy to manage all the moving parts – every step of the way.

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Manage your vendors with Zendesk Support

See how these retail leaders are delivering exceptional shopper experiences

Provide a complete omnichannel solution

The total package

“It doesn’t matter where an agent sits now that we have the tools and processes to support our customers, no matter who they are. We were very segmented, but now we’re moving to a model where a customer is a customer and we aim to provide the best level of service, as quickly as possible.”
Mark Rizza

Head of Supply Chain at Accent Group

Customer Photo 1 Logo: Accent Group
See how Accent Group rolled out omnichannel support with Zendesk

Manage a global network

A world of difference

“We have the vision that we can resolve any queries from colleagues or partners globally quickly, painlessly and cost-effectively. Zendesk gives us the opportunity to be quite flexible with the configuration whilst keeping the level of consistency we need.”
Adam Bruce

Lead Product Manager, Service Desk at Tesco

Customer Photo 2 Logo: Tesco
Learn how Tesco uses Zendesk to manage their business

Give shoppers customised advice

Right place, right time

“Zendesk Support lets us be there in the customer’s moment of truth” she explained. That is the all-important moment when a customer opens up and says something that can make or break a tote selection.
Aubrie Rice

Customer Development Manager at Le Tote

Customer Photo 3 Logo: Le Tote
See how Le Tote has increased shopper engagement with Zendesk

Easily connect Zendesk with your other systems:

Logo: Shopify
Logo: BrightReps
Logo: ShipStation
Logo: ShipUp