Employee experience solution
The modern employee experience
We can’t stop employees from creating tickets, but we can help you manage their requests. Our help desk solution simplifies support and makes information sharing easy.
Trusted by leading brands
Modernise your internal support
Be as helpful to your employees as you are to your customers. Zendesk for work keeps employee requests organised and prioritised, freeing internal teams to focus on big picture tasks.
An employee friendly approach to internal service
Automate your HR and IT flows
Support your internal support teams with AI, automations and workflows — deflecting more tickets and speeding up resolution times.
Tap your team's expertise
Create a knowledge centre to help your employees find critical information on their own, saving time for your IT and HR teams.
Keep an eye on support trends
Analyse requests to uncover trends and improve your employee support system.
The flexible solution for HR and IT teams
Zendesk serves internal teams of all stripes. Choose your use case and take a tour — or browse the FAQs for even more information.
Zendesk for HR
Zendesk for IT
The human-centred helpdesk
Empower your HR team with a support platform that requires no code or engineering help. Use Zendesk out-of-the-box or customise with the HR tools in our marketplace — like Okta, Jira and approval tracking.
Bring order to your service requests
Your team doesn’t need overly complex ITSM solutions. They need something simple, reliable and intuitive. Whether you’re looking for basic service desk capabilities or something more, Zendesk for work is easy to use and quick to set up.
Interactive tour
With Zendesk, your help desk can access apps, systems and integrations for change management, asset management, team collaboration and more — all from one central place. In the interactive demo, we’ll guide you through the key components that make up the help desk experience.
Interactive tour
With Zendesk, your help desk can access apps, systems and integrations for change management, asset management, team collaboration and more — all from one central place. In the interactive demo, we’ll guide you through the key components that make up the help desk experience.
The Zendesk Marketplace
Apps that help you scale
Choose the internal support system you need now and add apps from the Zendesk Marketplace as your business expands.
For HR Teams
Connect popular apps like Slack and Zoom to reduce system switching.
For IT Teams
Gain visibility into asset management with apps like Oomnitza and EZOfficeInventory.
For all teams
Build customised processes and manage your workflow with apps such as Myndbend and SweetHawk.
Homebridge uses Zendesk to power internal operations
“People kept using it and kept giving raving, positive reviews — everyone from the account executives, brokers and the B2B partners that they supported... It was a good fit, so we started bringing in other groups to Zendesk.”
Ben Chapman
Director of Client-Facing Experience and Analytics at Homebridge
Time to value
Increase in efficency
Internal departments using Zendesk
