Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Retain your customer base through a recession
During an economic slowdown, you can take specific steps to maintain and even grow your existing customer base. Deepen customer relationships by delivering seamless, personalised CX on all channels.
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Drive revenue during an economic downturn
Conventional platforms are limited when it comes to fuelling growth. Turn ordinary interactions into personal and extraordinary revenue-generating opportunities.
The role of customer service during an economic downturn
Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that save both time and money.
How companies can make the most out of Buy Now Pay Later services
This year, many European customers are eagerly waiting for Black Friday to finally purchase the items…
COP27 and ESG: What businesses should look out for at this year’s conference
It’s time for our wake up call. We are being warned that we are at the…
“Funding squeeze” does not spell doom and gloom for startups seeking VC
Cooler heads will prevail in the new startups funding landscape. Check out these tips for continued growth and success.
5 ways omnichannel routing helps you manage operations effectively
Customers are engaging more with service teams—volume is up 14 percent over 2021, according to our…
How to take airline CX out of a holding pattern
Reach new heights with better customer experiences. Get our top tips and expert advice.
Customer service agents finally get the recognition they deserve
It’s been another year of high stress and raised customer expectations. That’s why this Customer Service Week is a great time to give your support teams a high five for a job well done.