Trends and Insights
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
CX Trends 2023: immersive CX marks the dawn of a new era in service
Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
Latest stories
Know it all with a chatbot for customer service
Chatbots are a great way for companies to keep up with growing customer expectations. As AI-powered…
Talk the talk and walk the walk with inbound process
Even in the digital age, inbound call centres play an important role in customer support. For…
Drive revenue during an economic downturn
Conventional platforms are limited when it comes to fuelling growth. Turn ordinary interactions into personal and extraordinary revenue-generating opportunities.
The role of customer service during an economic downturn
Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that save both time and money.
How companies can make the most out of Buy Now Pay Later services
This year, many European customers are eagerly waiting for Black Friday to finally purchase the items…
COP27 and ESG: What businesses should look out for at this year’s conference
It’s time for our wake up call. We are being warned that we are at the…
“Funding squeeze” does not spell doom and gloom for startups seeking VC
Cooler heads will prevail in the new startups funding landscape. Check out these tips for continued growth and success.
The three hottest trends in eCommerce right now
Today’s eCommerce market is on fire, evolving at a dizzying pace driven by new technology, capabilities,…