Online ticketing system and ticketing software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
What is a ticketing system? (+3 ways companies use them)
Want to avoid getting overwhelmed by support tickets? Use ticketing systems to manage the influx and provide your customers with timely responses.
Zendesk Dashboards make data work for you
A data-driven approach to decision-making helps businesses make the right decisions. But understanding your data can…
A guide to CRM software for small businesses
As a start-up or a small business, you’ll be starting to build up your customer base…
What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business
Messaging apps have the highest customer satisfaction rating of any support channel and their usage has skyrocketed.
How to invest in the right CX technology for the future of your business
Achieving business success has always been a balancing act. On one hand, it’s about understanding how…
Elevate your e-commerce business with Zendesk integrations
Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…
Understanding business chatbots: how to use them for support
Save time for your customers and agents with enterprise chatbots.
The 12 best call centre software systems of 2021 (according to users)
Find out from real-life users what it’s like to use some of the most popular call centre software.
Switching from live chat to messaging
You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.