Culture
Great customer experiences require more than the right tools. It’s also about the people—your people.
Revealed: The simple secret to boosting SME productivity
Many of us start the new year with good intentions, but halfway through January, you may…
Latest stories
What makes a business successful?
Running a successful business is hard work. Juggling orders, support, and accounts takes dedication and perseverance—undoubtedly…
The World’s Most Productive Countries in 2022
Learn which countries are the most productive, what makes them so successful, and what business productivity tactics you can use to emulate their success.
Science-based targets are the key to sustainable business
To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.
6 tips to help business owners beat stress
Small businesses flourish when employees are at their best, and firms should always feel like they…
Beyond barriers: shining a light on Black History Month in the UK
How Zendesk partners are taking meaningful strides to fight racism, raise awareness about ethnic-based discrimination, and building strong communities.
How communicating in a simple and concrete manner boosts effectiveness
Ever been on a train and wondered what the announcer is talking about? Whether it’s adding…
Live or virtual: The future of B2B events?
While some may have missed the personal touch of in-person events during lockdown, many also enjoyed…
Building empathy with your customers
Showing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased.