Building empathy

Pride month ends, the action continues

Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.

Latest stories

Building empathy with your customers
Article | 3 min read

Building empathy with your customers

Showing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased.

The 3 keys to successful automated brand interaction
Article | 7 min read

The 3 keys to successful automated brand interaction

The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we went back to the basics and unpacked what it takes to lay the right foundation for automated brand interaction.

Bringing empathy to product design
Article | 7 min read

Bringing empathy to product design

There’s never been a better time to understand our customers. We have access to gazillions of…

Pride is about celebrating inclusion for all employees
| 7 min read

Pride is about celebrating inclusion for all employees

June is Pride month in the United States and internationally, a month-long celebration of Lesbian, Gay,…

Empathy circles: from a moment to a movement
Article | 8 min read

Empathy circles: from a moment to a movement

Employees needed urgent support as multiple crises unfolded. Empathy circles were born: safe spaces where our people could talk and feel safe

6 companies tackling social justice and inspiring customers
Article | 9 min read

6 companies tackling social justice and inspiring customers

As many as 70 percent of consumers want brands to take a stand on social and…