Customer relationships

Article | 3 min read

How communicating in a simple and concrete manner boosts effectiveness

Ever been on a train and wondered what the announcer is talking about? Whether it’s adding…

Latest stories

Pop-up stores bring the best of both worlds to omnichannel retail
Article | 4 min read

Pop-up stores bring the best of both worlds to omnichannel retail

We often associate the summer with the sporting action we’re able to enjoy. Whether it’s the…

Making online reviews work for you: A business’s playbook
Article | 6 min read

Making online reviews work for you: A business’s playbook

When was the last time we visited a new restaurant or brought a product from an…

It’s time to get conversational with your customers

It’s time to get conversational with your customers

How to build customer trust: 4 things to start doing today
Article | 9 min read

How to build customer trust: 4 things to start doing today

Customer trust is key to driving loyalty and business success. To earn it, companies must understand and respect their customers and provide relevant, personalised experiences.

What customer first really means
Article | 7 min read

What customer first really means

Customer first means business success. Here's how.

Bringing empathy to product design
Article | 7 min read

Bringing empathy to product design

There’s never been a better time to understand our customers. We have access to gazillions of…

How to gently remind a potential customer

How to gently remind a potential customer

Don’t worry if it’s been a while since you’ve heard from a prospective client. A gentle…

Fast, flexible and customer-obsessed: Reimagining agile customer support at scale
Article | 4 min read

Fast, flexible and customer-obsessed: Reimagining agile customer support at scale

“Agility is the ability to adapt and respond to change … agile organizations view change as…