Tech trends

Science-based targets are the key to sustainable business

To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.

Latest stories

Live or virtual: The future of B2B events?
Article | 5 min read

Live or virtual: The future of B2B events?

While some may have missed the personal touch of in-person events during lockdown, many also enjoyed…

Are brands ready for us to start shopping in the Metaverse?
Article | 5 min read

Are brands ready for us to start shopping in the Metaverse?

Watching your favourite football team play (and hopefully win!) is one of life’s great joys. That’s…

Infographic: Chatbots and AI in the UK

Infographic: Chatbots and AI in the UK

Get behind these 5 eCommerce trends in 2023
Article | 4 min read

Get behind these 5 eCommerce trends in 2023

As online shopping enters a period of hyper-growth and competition for consumers intensifies, getting the customer…

How to launch a digital customer experience transformation
Article | 5 min read

How to launch a digital customer experience transformation

Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.

Don’t forget payments in your 2023 customer service strategy
Article | 4 min read

Don’t forget payments in your 2023 customer service strategy

I tried to buy a gift for someone recently from the website of a top London…

Excellent service becomes a critical business priority in the UK

Excellent service becomes a critical business priority in the UK

The future of customer experience: how VR, AR and 5G are changing customer service
Article | 5 min read

The future of customer experience: how VR, AR and 5G are changing customer service

Over the past 15 years, new technologies have entered the market at an increasingly rapid pace…