Automation

3 ways AI integrations are shaping the future of retail

Companies that provide a more compelling retail experience enjoy up to 7 per cent higher sales…

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Infographic: Chatbots and AI in the UK

Infographic: Chatbots and AI in the UK

Why CX teams need automated privacy tools
Article | 6 min read

Why CX teams need automated privacy tools

Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.

What is the future of marketing automation?
| 5 min read

What is the future of marketing automation?

A 2019 survey on the state of marketing automation found that 75% of companies were already using…

How to use Facebook chatbots to improve customer service
Article | 7 min read

How to use Facebook chatbots to improve customer service

Facebook chatbots are your secret weapon on Messenger.

Agile practices (2): Agility starts with self-service
Article | 3 min read

Agile practices (2): Agility starts with self-service

Agile companies are pouring resources into online help centres, and with good reason. Content reflects the…

The impact of artificial intelligence on customer experience
Article | 5 min read

The impact of artificial intelligence on customer experience

Artificial intelligence (AI) is the buzzword on everyone’s lips right now. It’s thrown carelessly about in…

The ultimate guide to sales email automation
Guide | 1 min read

The ultimate guide to sales email automation

With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy

How will artificial intelligence assist customer service agents?
Article | 2 min read

How will artificial intelligence assist customer service agents?

The latest innovations in artificial intelligence will showcase features with big upsides for agents