Automation
3 ways AI integrations are shaping the future of retail
Companies that provide a more compelling retail experience enjoy up to 7 per cent higher sales…
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Why CX teams need automated privacy tools
Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.
What is the future of marketing automation?
A 2019 survey on the state of marketing automation found that 75% of companies were already using…
How to use Facebook chatbots to improve customer service
Facebook chatbots are your secret weapon on Messenger.
Agile practices (2): Agility starts with self-service
Agile companies are pouring resources into online help centres, and with good reason. Content reflects the…
The impact of artificial intelligence on customer experience
Artificial intelligence (AI) is the buzzword on everyone’s lips right now. It’s thrown carelessly about in…
The ultimate guide to sales email automation
With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy
How will artificial intelligence assist customer service agents?
The latest innovations in artificial intelligence will showcase features with big upsides for agents