CX Trends in Europe

Christmas is coming. How retailers can be merry this season.

Discover how retailers can deliver a memorable yet affordable shopping experience during this holiday season in a climate where inflation is soaring and consumer confidence is at its lowest.

• Best Practices
• Customer expectations
• Customer experience

A retailer’s ultimate guide to seamless CX

• Customer expectations
• Customer experience
• Retail

How to put customer service first in uncertain times

We wanted 2022 to be the year of pandemic recovery. Instead, it’s become a year of…

• Customer experience

Infographic: Chatbots and AI in the UK

• Artificial intelligence
• Artificial intelligence (AI)
• Chat

Shaping the new customer service agenda in 2023

Much of the digital technology at our fingertips today was inconceivable 20 years ago. Some of…

• Customer experience
• Customer service

Here’s why you should be investing more in customer service

According to our research, standout customer service can change anyone's mind—even your most upset customers.

• Customer service

Is customer service the new marketing?

Consumer trust in traditional marketing and advertising isn’t what it used to be. According to a…

• Customer service

2023: The year of customer service-led growth

While leaders navigate a constantly changing reality, they must keep thinking about how to drive their…