CX Trends in Europe
Christmas is coming. How retailers can be merry this season.
Discover how retailers can deliver a memorable yet affordable shopping experience during this holiday season in a climate where inflation is soaring and consumer confidence is at its lowest.
A retailer’s ultimate guide to seamless CX
How to put customer service first in uncertain times
We wanted 2022 to be the year of pandemic recovery. Instead, it’s become a year of…
Infographic: Chatbots and AI in the UK
Shaping the new customer service agenda in 2023
Much of the digital technology at our fingertips today was inconceivable 20 years ago. Some of…
Here’s why you should be investing more in customer service
According to our research, standout customer service can change anyone's mind—even your most upset customers.
Is customer service the new marketing?
Consumer trust in traditional marketing and advertising isn’t what it used to be. According to a…
2023: The year of customer service-led growth
While leaders navigate a constantly changing reality, they must keep thinking about how to drive their…