Financial Services/ Fintech
Why crypto's future rests on CX
Since Bitcoin’s release in 2009, cryptocurrencies (cryptos) have been grabbing the headlines. In the last few…
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Why great CX is the doorway to success with open banking for financial services firms
Open banking allows non-banking organisations to offer financial services to customers via application programming interfaces (APIs).…
Unlocking the power of conversational AI in banking and finance
Bank branches used to be commonplace on most high streets across Europe. Now, they’re becoming increasingly…
Digital lending leads the way
Since smartphones were first introduced in the early 2000s, digital platforms have dramatically changed the way…
How insurance firms can go for growth in changing times
There are three key trends that are currently shaping the way we look at insurance. First,…
How retail banks can create opportunities – when they find their voice
Having to live very differently over the past couple of years has turbo-charged our collective transition…
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How to win four years of expected digital growth in just two months
Despite the pandemic, predictions that the money-transfer sector would suffer massively were exaggerated. With far fewer…
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Here's how a customer-centric approach can help traditional retail banks win back customer trust
While 2020 will certainly go down in history as the year that rocked our economic foundations,…
The challenges of modern CX in financial services
On 1 October JP Morgan launched its new digital retail bank in the UK. As one…