Why it’s time for the public sector to join the digital fast lane
Whether we like it or not, recent events have catapulted us into the digital world. Three…
A treat for your team: New integrations
Nothing sweeter than new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.
How to create seamless conversational customer experiences
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.
Business-to-business messaging with Slack and Zendesk
Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.
Why business survival and stability hinges on CX transformation
Delivering an outstanding customer experience (CX) has never been more important. In fact, according to the…
6 tips to help business owners beat stress
Small businesses flourish when employees are at their best, and firms should always feel like they…
Why crypto’s future rests on CX
Since Bitcoin’s release in 2009, cryptocurrencies (cryptos) have been grabbing the headlines. In the last few…
Why great CX is the doorway to success with open banking for financial services firms
Open banking allows non-banking organisations to offer financial services to customers via application programming interfaces (APIs).…
Spain’s Customer Service Law: an opportunity for growth
Endlessly waiting for a response to customer queries is more than just an inconvenience of modern…