Our people
are your people

Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.

Together we’re better

Relationships are built on understanding. We use support data to continuously improve our understanding of our customers and to create impactful success programmes. This helps us deliver innovative ways to better serve you, at every step of our journey together.

Our approach

We will design a solution around your unique business and customer service goals. Regardless of where you are in the journey, the complexity of your operations or how quickly you’re ready to make changes, we will partner with you to find the right approach.

Here’s how we can help

We’re with you at every stage of your journey


Get up and running quickly with our team of CX experts. Our experts will work with you to understand your business, design a solution and implement Zendesk tailored to your needs.

Growth Launch

Pro Launch

Enterprise Launch

Available in English only.


As your business evolves, your needs change. Zendesk can help you reconfigure and fine-tune the platform, so we stay in step with your company – no matter how you change or grow.

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Suite Transition

For existing Zendesk customers who are looking to partner with our CX experts to make a smooth transition from legacy products to Zendesk Suite. Launch new channels and take advantage of the latest Suite features and functionality.

Suite Transition


For companies looking to modernise and transform their CX operations, we will partner with you on a comprehensive strategy for deploying a scalable solution.

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Available in English only.

We’re in this for the long haul

Zendesk Assist

If your company is growing, you’re doing something right – but when growth happens quickly, things can get a little messy. With Zendesk Assist, you can stay on top of things that may slip through the cracks. Whether it’s building reports on Explore or getting hands-on help using Zendesk best practice, our Professional Services team has got you covered.

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Available in English only.


Your customer’s expectations are higher than ever, making Zendesk one of the most important investments in your tech stack. Let us provide you with the VIP support experience that our Premier Plans offer, including increased coverage, response time guarantees, tailored proactive monitoring and 24/7 support.

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Available in English only.

The best customer experiences
are built with Zendesk

What you get from partnering with us

Get up and running quickly

We’ll work with you to implement a solution that delivers results – we do the heavy lifting so you can reduce time to value and deploy with confidence.

Build a roadmap to success

Our partnership goes beyond the software. We have the customers and experience to back up our expertise, and we take what we have learned and put it to work for you.

Turn your team into experts

We empower your teams with training so that you’re equipped with the product knowledge to run a smooth operation. Through our online academy and on-site workshops, we offer flexible options to fit your needs.

Acquia Logo
“We were looking for a true partner that was not only going to grow with us, but also lead us to adopt new customer success best practices that we weren’t considering before.”
— Will O’Keeffe, VP of Customer Success, Acquia
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Shopify Logo
“Zendesk was super helpful about giving us ideas, and then also connecting us with other companies that had gone through similar challenges.”
— Chris Wilson, Director of Customer Support, Shopify
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