Productivity
Article | 5 min read
All about average handle time
A customer’s time is precious, and so is yours. Average handle time can help companies gauge the strength of their call center and phone support.
Latest stories
Article | 2 min read
Be ready for anything: support forecasting and scheduling
One of the easiest ways to distinguish a good support organization from a great one is this: good ones are capable of meeting the everyday challenges as they occur, but great customer service
Article | 2 min read
How will artificial intelligence assist customer service agents?
The latest innovations in artificial intelligence will showcase features with big upsides for agents
Article | 3 min read
What’s the difference between machine learning and deep learning?
Understanding how today's AI works might seem overwhelming, but it really boils down to two concepts: machine learning and deep learning
Article | 2 min read
How AI is shaping the latest customer support trends
With the growing vigilance of how trends are being affected by automation, we've noted a few current customer service AI innovations and how they're likely to continue changing