Customer retention
Good-enough service isn’t good enough: 3 strategies to remain competitive
The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organisations are struggling to meet SLAs and baseline customer expectations.
Latest stories
How CRM helps customer retention
What are the main customer retention challenges? Finding and gaining customers is tough, but keeping…
How to scale a customer success team with a low-touch approach
Contribution from Raphael Presberg, Co-founder, Nalia Many B2B SaaS startups struggle with scaling up their CS…
The best templates for dealing with angry customers via email, phone and chat
Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.
At Home and Happy? – What Remote Work Means for Customer Service
Last year was the year COVID-19 forced a shift in working practices. Could 2021 be the…
Transformation in the money transfer industry: The impact of customer expectations
Over the last ten years the money transfer industry has seen dramatic change. A decade ago,…
Why you need a customer success manager
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organisation.
How to grow your customer base
Learn the best ways to win new customers and keep the old.
Customer experience: strategies, importance and examples
Customers have come to expect more out of companies, but who can blame them? We’ve all…