Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.
Customer service is becoming increasingly important. Zendesk’s CX Trends Report 2022 revealed that 60 per cent…
The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.
What are CRM systems? Customer relationship management (CRM) softwares and tools, like the businesses that…
How do CRM systems work? As the name suggests, CRM systems manage the relationships that businesses…
With both customers and employees embracing the digital economy, more and more businesses are pursuing digital transformations.
It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts.
Messaging apps have the highest customer satisfaction rating of any support channel and their usage has skyrocketed.
Keeping track of the sales funnel is an essential part of any sales and marketing strategy.