Customer Stories
The best in the business use the best in service
The companies you know and love share their experience with Zendesk

Software & Technology

Compusoft helps customers find answers faster than ever with Zendesk
Read customer storyHealthcare

Zendesk is helping Holmes Place drive its digital transformation and deliver best-in-class customer service
Read customer storyMedia & Entertainment

Valencia Football Club: getting to proactive customer support
Read customer storySoftware & Technology

HiBob delivers flexible CX for a global roster of HR clients
Read customer storyRetail & eCommerce

Seven years and counting: John Lewis Partnership continues to support its partners with Zendesk
Read customer storyRetail & eCommerce

Selective Marketplace revolutionises customer experience for its womenswear brands with Zendesk
Read customer storyRetail & eCommerce

Zendesk is a hit with Liberty London customers as online sales increase
Read customer storyRetail & eCommerce

Zendesk aids Lush in its drive to grow through ethical values and positivity
Read customer storyRetail & eCommerce

Improving customer relationship management without impacting costs
Read customer storyHealthcare
Delivering An Agile Omnichannel Experience, with Swytch Bike and Numan
Read customer storySoftware & Technology

A decade-long journey sees one.com refine its offering with Zendesk
Read customer storyMedia & Entertainment

BluTV uses Zendesk to help customers get back to action faster
Read customer storyFinancial Services

Ozow uses Zendesk to help grow CX and improve their bottom line
Read customer storyRetail & eCommerce

Zendesk helps Photobox see the big picture by streamlining CX
Read customer storyFinancial Services

Investing in Zendesk, Crosscard/VIABUY gains unprecedented value in just 10 months
Read customer storySoftware & Technology

Arduino & Zendesk: Improving customer support and services
Read customer storySoftware & Technology

Optimising its user experience using Zendesk has seen inriver’s stickiness scores soar
Read customer storyFinancial Services

TrueLayer is on a mission to power a new era of financial innovation
Read customer storyRetail & eCommerce

Salling Group achieves a "sky-high" customer satisfaction score with Zendesk
Read customer storyFinancial Services

Zendesk + moey! Achieving a customer satisfaction rate of 80%
Read customer storyRetail & eCommerce
Retail Peak: Lessons learned and the road ahead with Skinnydip & Cult Beauty
Read customer storyRetail & eCommerce

BlendJet uses AI to save 30% in productivity with Zendesk and TypeGenie
Read customer storySoftware & Technology

Glofox + Zendesk: How a data-driven approach to support paid off
Read customer storyHealthcare
NHS + Zendesk: Saving teams from spreadsheets with a modern procurement process
Read customer storyFinancial Services

Starling Bank + Zendesk: Scaling and adapting for 365/24/7, omnichannel support
Read customer storySoftware & Technology
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Zendesk + Careem: One crisis and one Super opportunity lead to greater strength
Read customer storyRetail & eCommerce

Faberlic moves 10x faster by bringing support under one solution
Read customer storyMedia & Entertainment

Gamesys Group Plc: Gaining a clearer view of the customer to enhance a safe and entertaining gaming experience
Read customer storyCorporate Services

Nodes: Laying the groundwork with Zendesk to scale as the company grows
Read customer storyRetail & eCommerce

Back Market seizes the opportunity to optimise its customer service
Read customer storySoftware & Technology

Thanks to Zendesk, Doodle Support is saving around a month’s work
Read customer storyRetail & eCommerce

N Brown: The online fashion and homeware retailer uses digital communication to evolve in the ecommerce era
Read customer storyRetail & eCommerce

PromoFarma: how to demonstrate your obsession for the customer by using the right technology
Read customer storyRetail & eCommerce
How Paystack and Leroy Merlin are changing Customer Experience in Africa
Read customer storyRetail & eCommerce

Decathlon: how to give the customer experience a workout that gets everyone smiling
Read customer storyRetail & eCommerce

Devialet offers a high-quality, tailored customer journey thanks to Zendesk’s solutions and integrations
Read customer storyRetail & eCommerce

Using Zendesk, musicMagpie has reached an average first response time for customers of just 3 hours.
Read customer storyGovernment

ESFA: Providing rapid responses with an increased need for better interaction
Read customer storyFinancial Services

Zendesk has helped Nordea create an award-winning developer experience
Read customer storyRetail & eCommerce

Daniel Wellington seamlessly scales customer service worldwide with Zendesk
Read customer storyRetail & eCommerce

UGG®/Deckers Brands + Zendesk: Transforming customer service literally overnight
Read customer storyMedia & Entertainment

Viaplay’s omnichannel strategy is designed for customer happiness
Read customer storyTravel & Hospitality

Baleària + Zendesk: Serving passengers safely with seamless messaging
Read customer storyRetail & eCommerce

Birchbox + Zendesk: Breaking the mold in beauty and customer service
Read customer storyMedia & Entertainment

Creating a seamless gaming experience through self-service and personalisation
Read customer storyEducation

Streamlining the customer’s experience and refining its product strategy thanks to data analysis
Read customer storyFinancial Services

How Nickel uses the Zendesk platform to achieve an NPS greater than 50
Read customer storyRetail & eCommerce

Helping drive
e-commerce growth in Portugal through customer excellence
Read customer story Retail & eCommerce

Transforming customer experience and ecommerce for a leading retail group in the Middle East
Read customer storySoftware & Technology

JetBrains develops custom support for its developer community
Read customer storyTravel & Hospitality

Disrupting Turkey’s travel ecommerce market with rapid business growth and multichannel customer service
Read customer storySoftware & Technology

Automattic manages its virtual global support organization with Zendesk
Read customer storyRetail & eCommerce

Printful switches to Zendesk for better reporting, reliability, and innovation
Read customer storyMedia & Entertainment

Learn how Rovio provides seamless in-game customer service with the Zendesk mobile SDK
Read customer storyFinancial Services

How HiPay boosted its customer satisfaction by more than 15 percentage points and eliminated its backlog thanks to Zendesk’s analytics tools
Read customer storyFinancial Services

Building award-winning customer support operations with self-service and automation
Read customer storyTravel & Hospitality

How TravelPerk offers 7-star business travel support with Zendesk
Read customer storyMedia & Entertainment

Self-service helps TV2 improve CSAT and turn customer service into a profit centre
Read customer storyRetail & eCommerce

SnapFulfil achieves 99.1% customer satisfaction with self-service and analytics from Zendesk
Read customer storySoftware & Technology

Modsy + Zendesk: How switching from Kustomer to Zendesk gave new visibility and empowered service at scale
Read customer storyRetail & eCommerce

How social messaging helped a support team make €1 million in sales
Read customer storyMedia & Entertainment

DPG Media keeps employees and audiences happy with Zendesk
Read customer storyFinancial Services

Northmill Bank + Zendesk: omnichannel, personalised, scalable support
Read customer storyEducation
Nottingham Trent University + Zendesk: Support propels students to succeed
Read customer storyFinancial Services

Better service, better products: How Zendesk helps iCard grow its customer base
Read customer storyInternet & Mobile

Swapfiets continue massive growth whilst offering cyclists a seamless service experience
Read customer storyRetail & eCommerce

Dreams uses Zendesk Support's analytics and CSAT ratings to provide better customer support
Read customer storySoftware & Technology

Appsflyer is supporting global growth through self-service and localisation
Read customer storyMedia & Entertainment

Vimeo’s self-sustaining support team redefines what’s possible with a CRM platform
Read customer storyInternet & Mobile

Nubank empowers the customer experience team to create “WoW” service
Read customer storyTravel & Hospitality
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Olala Homes leans on Zendesk to compete with vacation-rental giants
Read customer storyInternet & Mobile
Foursquare leverages self-service to serve more customers, faster
Read customer storySoftware & Technology

Returning to Zendesk increases client and agent satisfaction
Read customer storyRetail & eCommerce

Tesco’s global help desk team uses Zendesk Support to process more than 40,000 tickets each week
Read customer storyRetail & eCommerce

Stanley Black and Decker chooses Zendesk for omnichannel support
Read customer storyInternet & Mobile

99designs replaced 3 systems with a Zendesk omnichannel solution
Read customer storyRetail & eCommerce

The Embeddables web widget reduced Le Tote's live chat volume by 60%
Read customer storyInternet & Mobile

Trustpilot + Zendesk: Self-service and live chat support rapid growth
Read customer storyInternet & Mobile

Evernote saw a 17% reduction in ticket volume after configuring their help centre
Read customer storyInternet & Mobile

Deliveroo uses Zendesk Support to serve three distinct customer groups
Read customer storyInternet & Mobile
Zendesk Support: Shopify's one-stop shop for helping customers
Read customer storyMedia & Entertainment
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The O2 Arena uses Zendesk Support, Chat and Guide to help tens of thousands of concert-goers
Read customer storyTravel & Hospitality

Azerbaijan Airlines + Zendesk: Maintaining a 10 point lead in amazing customer service
Read customer storySoftware & Technology

Ideagen + Zendesk: Lowering complexity and building collaboration
Read customer storyMedia & Entertainment

Junkyard Golf Club + Zendesk: Live chat helped increase revenue 300% from support tickets
Read customer storyInternet & Mobile
Supporting the world's largest online fundraising community with Zendesk Support
Read customer storySoftware & Technology

Slack + Zendesk: A human approach to bringing people together, at scale
Read customer storyInternet & Mobile

Musicians serving musicians: how Reverb uses Zendesk to provide a proactive, personalised CX
Read customer storyRetail & eCommerce

Delivering first-class support for European SMBs with Sendcloud
Read customer storyInternet & Mobile

Squarespace + Zendesk: Building beautiful customer journeys, for millions of people
Read customer storyFinancial Services

LendingClub + Zendesk: Providing a better customer experience with a help center and high-volume support
Read customer storySoftware & Technology

VanMeijel + Zendesk: Tackling support times in spite of rising ticket volume
Read customer storyInternet & Mobile
Open Table + Zendesk: Revamped internal support with Zendesk Support
Read customer storyFinancial Services

Mukuru + Zendesk: Scaling efficiently through self-service and analytics
Read customer storyMedia & Entertainment

Riot Games + Zendesk: Keeping gamers playing with Reddit-revered support
Read customer storyMedia & Entertainment

Discord + Zendesk: Using deflection, automation, and AI to scale support globally
Read customer storyTravel & Hospitality

With Guide, Skyscanner saw an 18 percentage point increase in CSAT and a 76% drop in first response time (FRT)
Read customer storyTelecommunications
Vodafone + Zendesk: A single automation solves 70% of password reset tickets across 15K employees
Read customer storySoftware & Technology

Wavy + Zendesk: Unifying the customer journey across Sales and Support
Read customer storySoftware & Technology

Xero + Zendesk: Deploying Zendesk cross multiple internal teams for the best ITSM is quick and easy
Read customer storyInternet & Mobile
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Dailymotion builds customer relationships and brand loyalty with Zendesk
Read customer storyInternet & Mobile

From villas to vehicles: Subito keeps buyers and sellers happy with Zendesk
Read customer storySoftware & Technology

ABBYY + Zendesk: Sophisticated products, global clientele, quality B2B & B2C support
Read customer storyMedia & Entertainment
UTi's HR team utilises custom analytics in Zendesk Support to earn a 98% satisfaction rating
Read customer storySoftware & Technology

Mailchimp + Zendesk: Using the voice of the customer as a north star
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