The best in the business use the best in service

Software & Technology

Compusoft helps customers find answers faster than ever with Zendesk

Healthcare

Scaling support at speed for NHS Digital

Healthcare

Urban Sports Club optimises its offering with Zendesk

Healthcare

Zendesk is helping Holmes Place drive its digital transformation and deliver best-in-class customer service

Media & Entertainment

Valencia Football Club: getting to proactive customer support

Software & Technology

HiBob delivers flexible CX for a global roster of HR clients

Retail & eCommerce

Seven years and counting: John Lewis Partnership continues to support its partners with Zendesk

Financial Services

MTN Ghana boosts Net Promoter Score by 17% with Zendesk

Retail & eCommerce

Selective Marketplace revolutionises customer experience for its womenswear brands with Zendesk

Retail & eCommerce

Zendesk is a hit with Liberty London customers as online sales increase

Retail & eCommerce

Zendesk aids Lush in its drive to grow through ethical values and positivity

Software & Technology

The growing importance of omnichannel

Retail & eCommerce

Improving customer relationship management without impacting costs

Healthcare

Delivering An Agile Omnichannel Experience, with Swytch Bike and Numan

Software & Technology

Zendesk helps BtcTurk scale while keeping CX a priority

Financial Services

Rain builds trust and efficiency with Zendesk

Software & Technology

A decade-long journey sees one.com refine its offering with Zendesk

Zendesk helps create a better connected KFC to enhance CX

Media & Entertainment

BluTV uses Zendesk to help customers get back to action faster

Financial Services

Ozow uses Zendesk to help grow CX and improve their bottom line

Retail & eCommerce

Zendesk helps Photobox see the big picture by streamlining CX

Financial Services

Investing in Zendesk, Crosscard/VIABUY gains unprecedented value in just 10 months

Energy

Maximum flexibility and efficiency in customer service

Energy

ONE Nordic + Zendesk: Providing a seamless experience whilst scaling.

Software & Technology

Arduino & Zendesk: Improving customer support and services

Software & Technology

Optimising its user experience using Zendesk has seen inriver’s stickiness scores soar

Financial Services

TrueLayer is on a mission to power a new era of financial innovation

Retail & eCommerce

Salling Group achieves a "sky-high" customer satisfaction score with Zendesk

Financial Services

Zendesk + moey! Achieving a customer satisfaction rate of 80%

Internet & Mobile

Wargaming conquers its KPIs with Zendesk

Financial Services

The Future of Finance and CX with Mettle

Retail & eCommerce

Retail Peak: Lessons learned and the road ahead with Skinnydip & Cult Beauty

Retail & eCommerce

Leroy Merlin:
The switch to omnichannel

Retail & eCommerce

BlendJet uses AI to save 30% in productivity with Zendesk and TypeGenie

Retail & eCommerce

OCUS: responding better and faster with the same team

Software & Technology

Glofox + Zendesk: How a data-driven approach to support paid off

Retail & eCommerce

NatureBox decreased phone volume 60% with Zendesk Chat

Healthcare

NHS + Zendesk: Saving teams from spreadsheets with a modern procurement process

Financial Services

Starling Bank + Zendesk: Scaling and adapting for 365/24/7, omnichannel support

Software & Technology

Zendesk + Careem: One crisis and one Super opportunity lead to greater strength

Financial Services

Siemens + Zendesk: Partnership grounded in a shared vision

Retail & eCommerce

Faberlic moves 10x faster by bringing support under one solution

Saretec + Zendesk: Exceptional internal and external support experiences 

Retail & eCommerce

Cheerz makes customers smile with the help of Zendesk

Media & Entertainment

Gamesys Group Plc: Gaining a clearer view of the customer to enhance a safe and entertaining gaming experience

Corporate Services

Nodes: Laying the groundwork with Zendesk to scale as the company grows

Retail & eCommerce

Back Market seizes the opportunity to optimise its customer service

Software & Technology

Thanks to Zendesk, Doodle Support is saving around a month’s work

Retail & eCommerce

N Brown: The online fashion and homeware retailer uses digital communication to evolve in the ecommerce era

Retail & eCommerce

Agent satisfaction doubled with adoption of Zendesk Support

Retail & eCommerce

PromoFarma: how to demonstrate your obsession for the customer by using the right technology

Retail & eCommerce

How Paystack and Leroy Merlin are changing Customer Experience in Africa

Retail & eCommerce

Decathlon: how to give the customer experience a workout that gets everyone smiling

Retail & eCommerce

Devialet offers a high-quality, tailored customer journey thanks to Zendesk’s solutions and integrations

Retail & eCommerce

Using Zendesk, musicMagpie has reached an average first response time for customers of just 3 hours.

Government

ESFA: Providing rapid responses with an increased need for better interaction

Impossible Foods + Zendesk: Data-led customer support

Software & Technology

Thinkific + Zendesk: Support worth switching for

Financial Services

Zendesk has helped Nordea create an award-winning developer experience

Retail & eCommerce

Daniel Wellington seamlessly scales customer service worldwide with Zendesk

Retail & eCommerce

UGG®/Deckers Brands + Zendesk: Transforming customer service literally overnight

Media & Entertainment

Viaplay’s omnichannel strategy is designed for customer happiness

Financial Services

Wise: Strengthening customer communication with Zendesk

Internet & Mobile

GitHub + Zendesk: Building a unified support platform

Energy

Renson achieves an impressive CSAT score of 96% with Zendesk

Travel & Hospitality

Baleària + Zendesk: Serving passengers safely with seamless messaging

Retail & eCommerce

Birchbox + Zendesk: Breaking the mold in beauty and customer service

Media & Entertainment

Creating a seamless gaming experience through self-service and personalisation

Education

Streamlining the customer’s experience and refining its product strategy thanks to data analysis

Financial Services

How Nickel uses the Zendesk platform to achieve an NPS greater than 50

Retail & eCommerce

Helping drive
e-commerce growth in Portugal through customer excellence

Retail & eCommerce

Transforming customer experience and ecommerce for a leading retail group in the Middle East

Software & Technology

JetBrains develops custom support for its developer community

Travel & Hospitality

Disrupting Turkey’s travel ecommerce market with rapid business growth and multichannel customer service

Software & Technology

Automattic manages its virtual global support organization with Zendesk

Retail & eCommerce

Printful switches to Zendesk for better reporting, reliability, and innovation

Media & Entertainment

Learn how Rovio provides seamless in-game customer service with the Zendesk mobile SDK

Financial Services

How HiPay boosted its customer satisfaction by more than 15 percentage points and eliminated its backlog thanks to Zendesk’s analytics tools

Retail & eCommerce

AllSaints saw a 14-point NPS® increase over 12 months

Retail & eCommerce

Dollar Shave Club shaves down service costs with Answer Bot

Financial Services

Building award-winning customer support operations with self-service and automation

Travel & Hospitality

How TravelPerk offers 7-star business travel support with Zendesk

Media & Entertainment

Self-service helps TV2 improve CSAT and turn customer service into a profit centre

Software & Technology

Azimo + Zendesk: Delivering priceless customer service

Retail & eCommerce

SnapFulfil achieves 99.1% customer satisfaction with self-service and analytics from Zendesk

Software & Technology

Modsy + Zendesk: How switching from Kustomer to Zendesk gave new visibility and empowered service at scale

Retail & eCommerce

How social messaging helped a support team make €1 million in sales

Media & Entertainment

DPG Media keeps employees and audiences happy with Zendesk

Financial Services

Northmill Bank + Zendesk: omnichannel, personalised, scalable support

Education

Nottingham Trent University + Zendesk: Support propels students to succeed

Retail & eCommerce

Creating meaningful customer connections with Zendesk

Financial Services

Better service, better products: How Zendesk helps iCard grow its customer base

Internet & Mobile

Swapfiets continue massive growth whilst offering cyclists a seamless service experience

Retail & eCommerce

Dreams uses Zendesk Support's analytics and CSAT ratings to provide better customer support

Software & Technology

Appsflyer is supporting global growth through self-service and localisation

Internet & Mobile

Keep Calm and Support On

Media & Entertainment

Vimeo’s self-sustaining support team redefines what’s possible with a CRM platform

Internet & Mobile

Nubank empowers the customer experience team to create “WoW” service

Travel & Hospitality

Olala Homes leans on Zendesk to compete with vacation-rental giants

Internet & Mobile

Foursquare leverages self-service to serve more customers, faster

Software & Technology

Returning to Zendesk increases client and agent satisfaction

Financial Services

Mortgage lending that brings customers home

Retail & eCommerce

Tesco’s global help desk team uses Zendesk Support to process more than 40,000 tickets each week

Internet & Mobile

Unleashed expands omnichannel support, brand by brand

Retail & eCommerce

Stanley Black and Decker chooses Zendesk for omnichannel support

Internet & Mobile

99designs replaced 3 systems with a Zendesk omnichannel solution

Financial Services

Monese improved its first reply time by 59% with Zendesk

Retail & eCommerce

OLX reduced global ticket volume by 40% with Zendesk

Retail & eCommerce

The Embeddables web widget reduced Le Tote's live chat volume by 60%

Internet & Mobile

Trustpilot + Zendesk: Self-service and live chat support rapid growth

Internet & Mobile

Evernote saw a 17% reduction in ticket volume after configuring their help centre

Internet & Mobile

Deliveroo uses Zendesk Support to serve three distinct customer groups

Internet & Mobile

Uber chose Zendesk Support to scale its customer service

Internet & Mobile

Zendesk Support: Shopify's one-stop shop for helping customers

Media & Entertainment

The O2 Arena uses Zendesk Support, Chat and Guide to help tens of thousands of concert-goers

Internet & Mobile

Airbnb's custom 360-view of the customer

Internet & Mobile

Handy saved 60% on CX costs by switching to Zendesk products

Travel & Hospitality

Azerbaijan Airlines + Zendesk: Maintaining a 10 point lead in amazing customer service

Software & Technology

Ideagen + Zendesk: Lowering complexity and building collaboration

Media & Entertainment

Infinity + Zendesk: Pampering film aficionados of Italy

Retail & eCommerce

Zendesk + GHD: Great hair days call for great support

Media & Entertainment

Junkyard Golf Club + Zendesk: Live chat helped increase revenue 300% from support tickets

Internet & Mobile

Supporting the world's largest online fundraising community with Zendesk Support

Healthcare

Zendesk helps Veeva handle 35K tickets each month

Software & Technology

Slack + Zendesk: A human approach to bringing people together, at scale

Internet & Mobile

Musicians serving musicians: how Reverb uses Zendesk to provide a proactive, personalised CX

Retail & eCommerce

Delivering first-class support for European SMBs with Sendcloud

Internet & Mobile

Squarespace + Zendesk: Building beautiful customer journeys, for millions of people

Financial Services

LendingClub + Zendesk: Providing a better customer experience with a help center and high-volume support

Retail & eCommerce

Ingersoll Rand + Zendesk: Powering distributors

Education

Learn what the university's focus group thought of Zendesk Support

Software & Technology

VanMeijel + Zendesk: Tackling support times in spite of rising ticket volume

OLX + Zendesk: Massive reduction in global ticket volume with self-service

Internet & Mobile

Open Table + Zendesk: Revamped internal support with Zendesk Support

Internet & Mobile

Plesk + Zendesk: Advanced self-service for exceptional CX

Financial Services

Mukuru + Zendesk: Scaling efficiently through self-service and analytics

Media & Entertainment

Riot Games + Zendesk: Keeping gamers playing with Reddit-revered support

Media & Entertainment

Discord + Zendesk: Using deflection, automation, and AI to scale support globally

Software & Technology

EBP: growing with Zendesk today and tomorrow

Software & Technology

The best marketing is a great customer experience

Travel & Hospitality

With Guide, Skyscanner saw an 18 percentage point increase in CSAT and a 76% drop in first response time (FRT)

Telecommunications

Vodafone + Zendesk: A single automation solves 70% of password reset tickets across 15K employees

Software & Technology

Wavy + Zendesk: Unifying the customer journey across Sales and Support

Software & Technology

Xero + Zendesk: Deploying Zendesk cross multiple internal teams for the best ITSM is quick and easy

Internet & Mobile

Dailymotion builds customer relationships and brand loyalty with Zendesk

Healthcare

One Medical + Zendesk: Transforming the patient experience

Internet & Mobile

From villas to vehicles: Subito keeps buyers and sellers happy with Zendesk

Internet & Mobile

mySugr delivers personalized diabetes expertise with Zendesk

Internet & Mobile

leboncoin deals in exceptional customer experiences

Software & Technology

ABBYY + Zendesk: Sophisticated products, global clientele, quality B2B & B2C support

Media & Entertainment

UTi's HR team utilises custom analytics in Zendesk Support to earn a 98% satisfaction rating

Software & Technology

Mailchimp + Zendesk: Using the voice of the customer as a north star