Customer Stories

The best in the business use the best in service

The companies you know and love share their experience with Zendesk
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Software & Technology

Compusoft helps customers find answers faster than ever with Zendesk

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Healthcare

Scaling support at speed for NHS Digital

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Healthcare

Urban Sports Club optimises its offering with Zendesk

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Healthcare

Zendesk is helping Holmes Place drive its digital transformation and deliver best-in-class customer service

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Media & Entertainment

Valencia Football Club: getting to proactive customer support

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Software & Technology

HiBob delivers flexible CX for a global roster of HR clients

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Retail & eCommerce

Seven years and counting: John Lewis Partnership continues to support its partners with Zendesk

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Financial Services

MTN Ghana boosts Net Promoter Score by 17% with Zendesk

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Retail & eCommerce

Selective Marketplace revolutionises customer experience for its womenswear brands with Zendesk

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Retail & eCommerce

Zendesk is a hit with Liberty London customers as online sales increase

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Retail & eCommerce

Zendesk aids Lush in its drive to grow through ethical values and positivity

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Software & Technology

The growing importance of omnichannel

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Retail & eCommerce

Improving customer relationship management without impacting costs

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Healthcare

Delivering An Agile Omnichannel Experience, with Swytch Bike and Numan

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Software & Technology

Zendesk helps BtcTurk scale while keeping CX a priority

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Financial Services

Rain builds trust and efficiency with Zendesk

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Software & Technology

A decade-long journey sees one.com refine its offering with Zendesk

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Zendesk helps create a better connected KFC to enhance CX

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Media & Entertainment

BluTV uses Zendesk to help customers get back to action faster

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Financial Services

Ozow uses Zendesk to help grow CX and improve their bottom line

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Retail & eCommerce

Zendesk helps Photobox see the big picture by streamlining CX

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Financial Services

Investing in Zendesk, Crosscard/VIABUY gains unprecedented value in just 10 months

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Energy

Maximum flexibility and efficiency in customer service

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Energy

ONE Nordic + Zendesk: Providing a seamless experience whilst scaling.

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Software & Technology

Arduino & Zendesk: Improving customer support and services

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Software & Technology

Optimising its user experience using Zendesk has seen inriver’s stickiness scores soar

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Financial Services

TrueLayer is on a mission to power a new era of financial innovation

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Retail & eCommerce

Salling Group achieves a "sky-high" customer satisfaction score with Zendesk

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Financial Services

Zendesk + moey! Achieving a customer satisfaction rate of 80%

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Internet & Mobile

Wargaming conquers its KPIs with Zendesk

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Financial Services

The Future of Finance and CX with Mettle

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Retail & eCommerce

Retail Peak: Lessons learned and the road ahead with Skinnydip & Cult Beauty

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Retail & eCommerce

Leroy Merlin:
The switch to omnichannel

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Retail & eCommerce

BlendJet uses AI to save 30% in productivity with Zendesk and TypeGenie

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Retail & eCommerce

OCUS: responding better and faster with the same team

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Software & Technology

Glofox + Zendesk: How a data-driven approach to support paid off

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Retail & eCommerce

NatureBox decreased phone volume 60% with Zendesk Chat

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Healthcare

NHS + Zendesk: Saving teams from spreadsheets with a modern procurement process

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Financial Services

Starling Bank + Zendesk: Scaling and adapting for 365/24/7, omnichannel support

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Software & Technology

Zendesk + Careem: One crisis and one Super opportunity lead to greater strength

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Financial Services

Siemens + Zendesk: Partnership grounded in a shared vision

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Retail & eCommerce

Faberlic moves 10x faster by bringing support under one solution

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Saretec + Zendesk: Exceptional internal and external support experiences 

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Retail & eCommerce

Cheerz makes customers smile with the help of Zendesk

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Media & Entertainment

Gamesys Group Plc: Gaining a clearer view of the customer to enhance a safe and entertaining gaming experience

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Corporate Services

Nodes: Laying the groundwork with Zendesk to scale as the company grows

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Retail & eCommerce

Back Market seizes the opportunity to optimise its customer service

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Software & Technology

Thanks to Zendesk, Doodle Support is saving around a month’s work

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Retail & eCommerce

N Brown: The online fashion and homeware retailer uses digital communication to evolve in the ecommerce era

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Retail & eCommerce

Agent satisfaction doubled with adoption of Zendesk Support

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Retail & eCommerce

PromoFarma: how to demonstrate your obsession for the customer by using the right technology

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Retail & eCommerce

How Paystack and Leroy Merlin are changing Customer Experience in Africa

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Retail & eCommerce

Decathlon: how to give the customer experience a workout that gets everyone smiling

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Retail & eCommerce

Devialet offers a high-quality, tailored customer journey thanks to Zendesk’s solutions and integrations

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Retail & eCommerce

Using Zendesk, musicMagpie has reached an average first response time for customers of just 3 hours.

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Government

ESFA: Providing rapid responses with an increased need for better interaction

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Impossible Foods + Zendesk: Data-led customer support

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Software & Technology

Thinkific + Zendesk: Support worth switching for

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Financial Services

Zendesk has helped Nordea create an award-winning developer experience

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Retail & eCommerce

Daniel Wellington seamlessly scales customer service worldwide with Zendesk

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Retail & eCommerce

UGG®/Deckers Brands + Zendesk: Transforming customer service literally overnight

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Media & Entertainment

Viaplay’s omnichannel strategy is designed for customer happiness

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Financial Services

Wise: Strengthening customer communication with Zendesk

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Internet & Mobile

GitHub + Zendesk: Building a unified support platform

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Energy

Renson achieves an impressive CSAT score of 96% with Zendesk

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Travel & Hospitality

Baleària + Zendesk: Serving passengers safely with seamless messaging

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Retail & eCommerce

Birchbox + Zendesk: Breaking the mold in beauty and customer service

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Media & Entertainment

Creating a seamless gaming experience through self-service and personalisation

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Education

Streamlining the customer’s experience and refining its product strategy thanks to data analysis

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Financial Services

How Nickel uses the Zendesk platform to achieve an NPS greater than 50

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Retail & eCommerce

Helping drive
e-commerce growth in Portugal through customer excellence

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Retail & eCommerce

Transforming customer experience and ecommerce for a leading retail group in the Middle East

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Software & Technology

JetBrains develops custom support for its developer community

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Travel & Hospitality

Disrupting Turkey’s travel ecommerce market with rapid business growth and multichannel customer service

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Software & Technology

Automattic manages its virtual global support organization with Zendesk

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Retail & eCommerce

Printful switches to Zendesk for better reporting, reliability, and innovation

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Media & Entertainment

Learn how Rovio provides seamless in-game customer service with the Zendesk mobile SDK

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Financial Services

How HiPay boosted its customer satisfaction by more than 15 percentage points and eliminated its backlog thanks to Zendesk’s analytics tools

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Retail & eCommerce

AllSaints saw a 14-point NPS® increase over 12 months

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Retail & eCommerce

Dollar Shave Club shaves down service costs with Answer Bot

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Financial Services

Building award-winning customer support operations with self-service and automation

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Travel & Hospitality

How TravelPerk offers 7-star business travel support with Zendesk

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Media & Entertainment

Self-service helps TV2 improve CSAT and turn customer service into a profit centre

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Software & Technology

Azimo + Zendesk: Delivering priceless customer service

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Retail & eCommerce

SnapFulfil achieves 99.1% customer satisfaction with self-service and analytics from Zendesk

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Software & Technology

Modsy + Zendesk: How switching from Kustomer to Zendesk gave new visibility and empowered service at scale

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Retail & eCommerce

How social messaging helped a support team make €1 million in sales

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Media & Entertainment

DPG Media keeps employees and audiences happy with Zendesk

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Financial Services

Northmill Bank + Zendesk: omnichannel, personalised, scalable support

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Education

Nottingham Trent University + Zendesk: Support propels students to succeed

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Retail & eCommerce

Creating meaningful customer connections with Zendesk

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Financial Services

Better service, better products: How Zendesk helps iCard grow its customer base

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Internet & Mobile

Swapfiets continue massive growth whilst offering cyclists a seamless service experience

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Retail & eCommerce

Dreams uses Zendesk Support's analytics and CSAT ratings to provide better customer support

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Software & Technology

Appsflyer is supporting global growth through self-service and localisation

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Internet & Mobile

Keep Calm and Support On

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Media & Entertainment

Vimeo’s self-sustaining support team redefines what’s possible with a CRM platform

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Internet & Mobile

Nubank empowers the customer experience team to create “WoW” service

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Travel & Hospitality

Olala Homes leans on Zendesk to compete with vacation-rental giants

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Internet & Mobile

Foursquare leverages self-service to serve more customers, faster

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Software & Technology

Returning to Zendesk increases client and agent satisfaction

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Financial Services

Mortgage lending that brings customers home

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Retail & eCommerce

Tesco’s global help desk team uses Zendesk Support to process more than 40,000 tickets each week

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Internet & Mobile

Unleashed expands omnichannel support, brand by brand

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Retail & eCommerce

Stanley Black and Decker chooses Zendesk for omnichannel support

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Internet & Mobile

99designs replaced 3 systems with a Zendesk omnichannel solution

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Financial Services

Monese improved its first reply time by 59% with Zendesk

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Retail & eCommerce

OLX reduced global ticket volume by 40% with Zendesk

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Retail & eCommerce

The Embeddables web widget reduced Le Tote's live chat volume by 60%

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Internet & Mobile

Trustpilot + Zendesk: Self-service and live chat support rapid growth

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Internet & Mobile

Evernote saw a 17% reduction in ticket volume after configuring their help centre

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Internet & Mobile

Deliveroo uses Zendesk Support to serve three distinct customer groups

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Internet & Mobile

Uber chose Zendesk Support to scale its customer service

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Internet & Mobile

Zendesk Support: Shopify's one-stop shop for helping customers

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Media & Entertainment

The O2 Arena uses Zendesk Support, Chat and Guide to help tens of thousands of concert-goers

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Internet & Mobile

Airbnb's custom 360-view of the customer

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Internet & Mobile

Handy saved 60% on CX costs by switching to Zendesk products

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Travel & Hospitality

Azerbaijan Airlines + Zendesk: Maintaining a 10 point lead in amazing customer service

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Software & Technology

Ideagen + Zendesk: Lowering complexity and building collaboration

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Media & Entertainment

Infinity + Zendesk: Pampering film aficionados of Italy

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Retail & eCommerce

Zendesk + GHD: Great hair days call for great support

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Media & Entertainment

Junkyard Golf Club + Zendesk: Live chat helped increase revenue 300% from support tickets

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Internet & Mobile

Supporting the world's largest online fundraising community with Zendesk Support

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Healthcare

Zendesk helps Veeva handle 35K tickets each month

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Software & Technology

Slack + Zendesk: A human approach to bringing people together, at scale

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Internet & Mobile

Musicians serving musicians: how Reverb uses Zendesk to provide a proactive, personalised CX

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Retail & eCommerce

Delivering first-class support for European SMBs with Sendcloud

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Internet & Mobile

Squarespace + Zendesk: Building beautiful customer journeys, for millions of people

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Financial Services

LendingClub + Zendesk: Providing a better customer experience with a help center and high-volume support

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Retail & eCommerce

Ingersoll Rand + Zendesk: Powering distributors

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Education

Learn what the university's focus group thought of Zendesk Support

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Software & Technology

VanMeijel + Zendesk: Tackling support times in spite of rising ticket volume

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OLX + Zendesk: Massive reduction in global ticket volume with self-service

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Internet & Mobile

Open Table + Zendesk: Revamped internal support with Zendesk Support

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Internet & Mobile

Plesk + Zendesk: Advanced self-service for exceptional CX

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Financial Services

Mukuru + Zendesk: Scaling efficiently through self-service and analytics

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Media & Entertainment

Riot Games + Zendesk: Keeping gamers playing with Reddit-revered support

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Media & Entertainment

Discord + Zendesk: Using deflection, automation, and AI to scale support globally

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Software & Technology

EBP: growing with Zendesk today and tomorrow

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Software & Technology

The best marketing is a great customer experience

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Travel & Hospitality

With Guide, Skyscanner saw an 18 percentage point increase in CSAT and a 76% drop in first response time (FRT)

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Telecommunications

Vodafone + Zendesk: A single automation solves 70% of password reset tickets across 15K employees

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Software & Technology

Wavy + Zendesk: Unifying the customer journey across Sales and Support

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Software & Technology

Xero + Zendesk: Deploying Zendesk cross multiple internal teams for the best ITSM is quick and easy

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Internet & Mobile

Dailymotion builds customer relationships and brand loyalty with Zendesk

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Healthcare

One Medical + Zendesk: Transforming the patient experience

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Internet & Mobile

From villas to vehicles: Subito keeps buyers and sellers happy with Zendesk

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Internet & Mobile

mySugr delivers personalized diabetes expertise with Zendesk

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Internet & Mobile

leboncoin deals in exceptional customer experiences

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Software & Technology

ABBYY + Zendesk: Sophisticated products, global clientele, quality B2B & B2C support

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Media & Entertainment

UTi's HR team utilises custom analytics in Zendesk Support to earn a 98% satisfaction rating

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Software & Technology

Mailchimp + Zendesk: Using the voice of the customer as a north star

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