Integrated ticketing system
Do customer service right
A powerfully easy system for tracking, prioritising, and solving customer support tickets
Known as Zendesk Support
The core of customer support
A fully integrated ticketing system is the first step to building a great customer experience. It's a central hub for all your customer questions, requests and concerns. Above all, it gives you a complete picture of each customer, so you can offer the right support.
Deliver customer satisfaction
Never lose a request
Whether customers contact you via email, chat, phone, or any web, mobile, or social channel, every submission creates a ticket and enters a queue. Customers get a notification to confirm that your support team has received the request and help is on the way. Meanwhile, robust tools such as routing, CSAT ratings, time tracking, service level agreements and more, ensure your agents won’t miss a beat.
Manage all interactions in one place
A workspace that sparks joy
One place to do it all
Increase agent happiness and productivity. Give agents the ability to manage support across multiple channels, and the freedom to collaborate without switching between tabs or browsers.
All the details agents need
Give agents access to all the customer context and tools they need – including order history, loyalty status and web activity – so they can provide a faster, more personalised service.
Reclaim your time
Set up automations to improve agent bandwidth and produce faster resolutions. You can add a personalised touch to keep the exchange natural and on brand.
Run a smooth operation
Integrate in minutes
Our out-of-the-box apps empower admins to integrate with other business systems without requiring any code.
Optimise your operations
Gain visibility into your performance with pre-built dashboards, or drill deeper with customised reports. Identify what customers need and ways to improve efficiency.
Customise your way
Whether your needs are minimal or complex, Zendesk provides the flexibility to build customised integrations and configure workflows.
“The concept of a shared ticketing system is valuable for every piece of a support organisation. We can pull every piece of Zendesk data into our internal database—furthermore, we can create an extraordinarily vivid picture of the customer journey. Zendesk provides a vast collection of integrations and opportunities for customisation.”
Jeremy Flanagan
Customer Ops Project Lead of Tools at Instacart
90% CSAT
175K+ monthly ticket volume
20K email contacts per week
