Messaging and live chat software
Deliver rich conversational experiences
Add messaging to your website, mobile apps, social and business channels so customers can reach you instantly
Complete messaging solution
Meet customers where they are
Customers expect great service across all channels. Messaging makes it easy to stay in touch with personalised and engaging interactions. With Zendesk, get messaging right out-of-the-box or fully customise it to meet your needs.
Automation and AI
Enable 24/7 support
Answer Bot provides two distinct ways to enable customers to get help — even when agents aren't available. No coding is required and it's fully customisable.
Web, mobile social and business channels
Stay connected on any channel
Add messaging to your website or mobile app, popular social channels like WhatsApp or Facebook and business productivity tools like Slack to deliver instant support for customers, business partners and employees.
Agent workspace
All interactions in one place
Customer conversations and information live in a centralised workspace so agents get all the context they need to help customers. They can switch channels and add or subtract bots as needed.
Customisation tools
Make messaging your own
Proactive messaging
Get ahead of your customers with outbound notifications that drive customer engagement and prevent escalations.
Third-party integrations
Enable customers to self-serve from within the conversation with rich messaging integrations, such as live location maps or customised bots.
Group messaging
Connect all parties to make interactions run more efficiently.
“As a customer-centric airline, it is essential that Cathay Pacific communicates with our customers on the channels they prefer. Messaging is fast becoming the preferred mode of communication for our customers and we’re looking forward to enhancing our customer experience with these new Zendesk capabilities.”
Lawrence Fong
Group GM IT and Digital, Cathay Pacific Airways
