AI and Chatbots

Artificial intelligence made easy

With Zendesk, anyone can use AI to scale service and simplify support.

Chatbot screenshot

Let AI do the heavy lifting

Two (or more) minds are better than one. Our AI capabilities blend with your support team to get customers the right answers ASAP.

  • Always on duty

    Whether your agents are logged on or offline, your bot is always ready to provide support.

  • Lighten the load

    Bots solve requests or transfer to the right agent. From there, AI tools guide to the best solution.

  • Easy to set up

    Don’t waste time on complicated setup. Turning on AI assistance or launching a bot takes minutes.

Instant answers on every channel

Present in many places

Be where customers are without spreading yourself too thinly. You can add a bot to support channels like messaging, email, Slack and more. Serve more customers; eliminate wait times; and watch satisfaction soar.

Product screenshot - bot response - 'Do any of these items answer your questions?'

Seamless escalations to agents

An extra set of hands

Product screenshot
Solve issues right away

Requests get solved more simply with smart assist. Our AI shows agents key insights and offers suggestions that lead to faster resolutions.

Product screenshot
Surface the right info

Agents receive personalised article recommendations to share with customers. They can also view previously suggested articles, and see if those solved the problem.

Product screenshot
Reduce repetitive work

Let bots collect customer information like name, email, issue type, and map into ticket fields. Protect your agents’ time and give them the right context to solve tricky issues.

Solve issues right away

Requests get solved more simply with smart assist. Our AI shows agents key insights and offers suggestions that lead to faster resolutions.

Surface the right info

Agents receive personalised article recommendations to share with customers. They can also view previously suggested articles, and see if those solved the problem.

Reduce repetitive work

Let bots collect customer information like name, email, issue type, and map into ticket fields. Protect your agents’ time and give them the right context to solve tricky issues.

Automate interactions

Build your bot conversations

The secret sauce to setting up your bot is Flow Builder, which gives you the freedom to orchestrate the conversation between a bot and your customers. Once you create a flow, you can publish it in multiple languages without a single line of code.

Flowbuilder screenshot

Intelligent triage

Smarter workflows for simple support

Reduce manual sorting and prioritisation using advanced AI. You’ll instantly understand what customers want and how they’re feeling, so you can connect them with the right agent.

Get started

“Building automation into our messaging and optimising the bot flows helped us reduce friction and deliver a customer-first experience.”

Phil Andrews

Senior Customer Operations Executive at Mode

-75%
Decrease in agent handling with automation from Zendesk