Events

Our events are the best part of your work day. We host training sessions, webinars and conferences that you’ll actually want to stick around for.

07 Mar

CX Trends 2023

Online | 10AM GMT

Our CX Trends 2023 Report shows why immersive CX is critical for businesses this year. The event will dive into the report findings, so you can start applying them to your business. Block your calendar for 90 minutes of thought-provoking content.

What's New at Zendesk 2022 Q4 EMEA

Virtual event | EMEA

Our next edition of What’s New spotlights top product news of the quarter—and of the year. We’ll share our product philosophy, then dive into how Zendesk can help your business thrive.

Watch now

CX Accelerator

Online | 10AM BST

In an environment that demands resilience, we’ll help you win the race to be a CX Champion. Our event is backed by hot-off-the-report findings. You’ll learn how to automate smarter. Elevate your agents. And discover new routes to more connected experiences.

Watch now

CX Trends 2022 Pan-EMEA

Online

Join our host Prelini Udayan-Chiechi, SVP Global Field & Digital Marketing as she talks us through CX Trends for 2022, followed by an engaging panel discussion with Zendesk customers Transcom, Careem and other CX Leaders.

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Live events

On-demand events

23 Feb

A Guide for Guide — Optimizing Self-Service

Online | 10 AM GMT

In this next iteration of our Coffee Breaks series, we’re going to walk you through Zendesk’s self-service building blocks to ensure that you’re leveraging Guide to its full potential.

07 Mar

CX Trends 2023

Online | 10AM GMT

What's New at Zendesk 2022 Q4 EMEA

Virtual event | EMEA

Our next edition of What’s New spotlights top product news of the quarter—and of the year. We’ll share our product philosophy, then dive into how Zendesk can help your business thrive.

Loyalty and Trust – not just friendship qualities

Online

In this 30 minutes webinar ‘Loyalty and Trust - not just friendship qualities.’ We are going to dive into how to build trust and loyalty with your customers by listening and improving communication and feedback loops. Listen and learn!

CX Accelerator

Online | 10AM BST

Steps to AI Success

Online

Our expert speakers will discuss the unique challenges for leaders as they grapple with how to best use AI to deliver tangible business value. Join us on the 15th of September.

What’s New

Virtual event

Check out What’s New this quarter to learn what Zendesk can do for your business. Join us for product updates & best practices across Zendesk.

3 ways to maximise growth for small businesses

Online

Join us on 19th July at 10.30 am BST where we will provide in-depth insights and real-world tips and tactics on how SMBs can rethink their CS model for fast, quality, profitable support.

Five ways to achieve exceptional CX with intelligent self service

Online

In this webinar, we will cover the top five ways a service provider can achieve a successful self-service strategy. We will end with a demo and a Q&A session with our Zendesk experts. There will be lots of valuable insights and learnings you can take away from this webinar.

Zendesk Relate

Online

Our flagship customer experience event returns. Zero in on customer intelligence and learn from businesses, with exceptional practical knowledge. Featuring Stanley Black & Decker, UpStack.co, Virgin Pulse, and many more.

Zendesk Explore CX Analyst Certification Prep & Practice Workshop

Virtual Event | EMEA

Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

Zendesk Support Administrator Certification Prep & Practice Workshop

Virtual Event | EMEA

Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

What's New at Zendesk 2022 Q1 EMEA

Virtual event | EMEA

Last year, customer engagement hit an all-time high. That’s why we’re dedicated to helping you exceed expectations with Zendesk. Join us to see our latest features—including new ways to collaborate—and best practices that will let you unlock growth with customer service.

Zendesk Training Day: Guide

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Zendesk Training Day: Explore

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Zendesk Training Day: Support for Admins

Virtual event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

CX Trends 2022 Pan-EMEA

Online

Analytics and Messaging – How to stay ahead in 2022

Online

In this session, we will discuss the latest CX Trends, demonstrate how to utilize real-time analytics with Zendesk Explore, and outline the latest updates in Zendesk Messaging.

Re-imagining the customer experience through payments

Online

Hear the voice of three of our customers – together with TrueLayer, Trust Payments and Monese we will explore how open banking, payments and other innovations are driving new frontiers to better serve the customer.

Building a global digital first workplace. And why it pays off.

Online

In this webinar we will discuss the importance of “structured flexibility” for employees in the “Digital First Workplace” and why your employees are your most important customers.

Delivering an agile omnichannel experience

Online

Join us on the 16th November where we will discuss key areas that will help make your CX practice as agile as possible and speak with customers Numan and Swytch Bike.

CX NXT Customer Experience Summit

Online

Meet Zendesk on November 15-16 in a keynote with our SVP Global Digital & Regional Marketing, and a panel discussion with the Director of Commercial Sales.

CX Discoveries: Decoding customer service

Online

Join Zendesk’s Prelini Udayan-Chiechi alongside CX thought leaders and get on the path to your CX success.

Coffee Break: How to create the best customer experience

Online

Grab a warm cup of coffee and join us for this quick session where we’ll be sharing top tips on how to create the best customer experience.

Industry CX: AI and Self-Service for Financial Services

Online

This first webinar of the Industry CX series brings together leading experts to discuss the key CX trends for Financial Services and the role of emerging technologies.

How to digitally transform your Customer Support – Sandvik Mobiles’ Story

Online

The importance of digital transformation isn’t under question. But how to do it well often is. Join Zendesk, Capventis & Sandvik Mobiles on September 22nd to learn more.

Zendesk Training Day: Guide

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Zendesk and Baleària: Embracing customer service with messaging

Online

Join Mike Gozzo on a fireside chat with Maribel Linares, Loyalty and CX Lead, Baleària on what it means to lead CX transformation during unprecedented times while increasing customer satisfaction.

Keep your business in sync

Online

Enabling effective collaboration across departments is tricky. With remote working it has become even harder. Join us to learn how Zendesk keeps your departments moving in the same direction.

Zendesk Training Day: Explore

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Evolving CX strategies & solutions for a new era

Online

Digital transformation continues to evolve. The last year has highlighted how important it is for businesses to remain agile, but innovative in order to achieve an excellent customer experience.

Prepared for a changing customer service landscape?

Online

Join us on August 19th where you can learn more about how your business can meet these evolving needs and expectations through delivering a powerful omni-channel customer experience.

Customer Success Live - EMEA

Online | Weekly sessions

A unique opportunity to speak directly to other Zendesk users in a conversation facilitated by our Customer Success team. Join us to discuss your CX strategy and discover best practices from peers.

Why Omnichannel matters now more than ever

Online

Now more than ever customers expect seamless online experiences that are on a par with in person experiences or exceed them. Join us on the 28th July.

Reporting & Analytics Solutions- Explore trainings

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Coffee Break: How to Build Agile Sales Teams

Online

In this series we will take a look at why sales leaders have had to change their priorities after the recent pandemic and top tips on how to build agile sales teams.

Ticketing Solutions- Support trainings

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Zendesk Roadshow UK&I
Session 2: How to realize the true potential of messaging in delivering customer service

Online

Messaging as a channel isn’t new to technology businesses, but are you using it to its fullest potential in your customer engagements? Join us to learn more.

Coffee Break: How to scale with self-service

Online

In this series our experts share how you can get the most out of your Zendesk product. During this session we’ll share big bets your companies should prioritise now.

Zendesk Roadshow UK and Ireland

Online

Join Zendesk on the virtual road to find out how to stay ahead in customer experience. Our two-part event features thought leaders, customers, and Zendesk experts.

Zendesk Roadshow UK&I
Session 1: Embrace the digital tipping point

Online

Our CX Trends Report revealed what’s trending in 2021: the digital tipping point. Join Zendesk's COO in EMEA and Rachel Percival, CX Industry Expert to learn more.

Slack Frontiers Europe

Online

Join us at Slack Frontiers Europe and discover how our integration with Slack can help you deliver world-class customer service.

Reporting & Analytics Solutions- Explore trainings

Virtual Event

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Ticketing Solutions- Support trainings

Virtual Event

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Reimagining Retail: Adapting your CX strategy to our new world

Online

Join us, with our Partner Route 101 at Retail Connected on April 28th, 1:30pm GMT where we discuss how Holland & Barrett have been adapting their CX Strategy.

The Future of Finance and CX

Online

Join us on a fireside chat with a challenger bank to discuss key learnings on improving CX in business banking and how other Zendesk Customers like Starling Bank, GoCardless and Wise remain agile.

Retail Peak: Lessons Learned and the road ahead

Online

Join some of the UK's leading retailers over breakfast as we discuss key learnings from the "longest peak season", implementing new digital transformation strategies and actionable insights.

CX Trends for Emerging Markets

Online | 10:00am BST

During this virtual event you will hear from speakers from the Middle East, Africa and Europe their views, experiences, stories and practical takeaways.

Coffee Breaks: The New-Age of Messaging

Online

Grab a warm cup of coffee and join us for our first Coffee Break episode of the year! In this series our experts share how you can get the most out of your Zendesk product.

Coffee Break: 7 Ways to Empower your Customers with Self-Service

Online

In this 15-minute webinar, you’ll learn how to drive self-service by building an effective knowledge base and an engaging community, backed up with customer references.

What’s new at Zendesk: March 2021 – Nordics

Online

Join us for our Nordic ‘What’s New’ webinar on March 2nd at 14:00 CET to learn about everything that’s new in Zendesk.

Become a Champion of Customer Service with Zendesk

Online

Join us for a joint webinar with our local partner, Rose CX. We will be talking all things customer service in Saudi Arabia and looking at why Zendesk is leading the way as a service-first CRM company.

2021 CX Trends: United Kingdom and Ireland

Online

Learn more about the CX Trends 2021 and hear from the Global Head of Customer Service at Siemens Financial as he joins our hosts to talk through how his team have managed to stay agile in 2021.

Future of the Contact Centre 2021

Online

Meet us at the ‘Future of the Contact Centre’ Conference. You will be able to hear from Prelini Udayan-Chiechi, our VP of Marketing, as she shares insights on our latest CX Trends for this year.

2021 CX Trends: Europe, Middle East & Africa

Online

Hear about this year’s 5 top trends and benchmark your business against 90,000 Zendesk customers across 175 countries. You’ll arm yourself with concrete ways to adapt tailored to your business.

2021 CX Trends: Nordics break out session

Online

Join our Nordics break out session, following right after the pan-EMEA event, and hear from a local Scandinavian customer on how they have adapted and managed to stay agile.

Zendesk Virtual Event: Customer Satisfaction in 2021

Online

Join us on Wednesday, January 13 at 14:00 IST for a unique virtual event. This is the first Zendesk event in Hebrew especially for our Israeli customers and prospects as we talk about customer satisfaction in 2021.

Tea Break Top Tips: Advice for scaling SMBs

Online

When things change rapidly, two challenges arise: keeping track of the pulse of the business and staying flexible enough to innovate with fresh information. Join us to learn more.

Call and Contact Centre Virtual 2020

Online

We're excited to be taking part in Call & Contact Centre Virtual 2020 on November 10 and 11. Join us on both days to hear from our biggest advocates - our customers!

Tea Break Top Tips – Stay connected, be productive

Online

As businesses have had to shift to an entirely remote team, it’s more important than ever to stay connected to employees and external service partners like BPO.

Increase efficiency with Zendesk add-ons

Online

Join our Nordic SMB experts, Erica Hall and Kristina Kenny, for a 20-min webinar as we dive into the world of add-ons to drive efficiency.

musicMagpie: Levelling Up Customer Service for a Booming Business

Online

Join us for a webinar with their team to learn more of their success story. Get first-hand insights on how being a data-driven company ensures the company provides seamless customer experience.

Zendesk Morning Show Series 2: Autumn Edition

Online

Join us to navigate the changes in customer experience. Stream in every Tuesday for fresh Zendesk insights and learnings from industry champions. We’ll share the updates you need to know—in 20 minutes.

SMB Benchmark 2020: Adapting to Rapid Change – Nordics

Online

Join us for our first SMB Virtual Event for the Nordics. With data collected from 13,000 Zendesk customers in 140+ countries, we’ve identified the benchmarks for delivering top customer support.

Tea Break Top Tips: How to improve team collaboration

Online

Zendesk’s Tea Break Webinar series is back with three brand new webinars for a series 2. In this webinar, you discover our top tips for improving team collaboration.

Nordea’s award winning self-service platform

Online

Join us to hear more about our award winning partnership with Nordea and how it has led to building one of the most effective self-service knowledge platforms in the industry.

SMB Benchmark 2020: Adapting to Rapid Change - UKI

Online

Join us for our first SMB Virtual Event for the UKI region. With data collected from 13,000 Zendesk customers in 140+ countries, we’ve identified the benchmarks for delivering top customer support.

eTailing and the future of omnichannel customer experience: Terminal X story

Online

Terminal X is a platform of real time fashion known for their speedy 24 hour delivery and exceptional customer service. Join this webinar to hear how they deliver true omnichannel experience.

POWER: Making a powerful omnichannel experience

Online

Hear how POWER's omnichannel retailing provides a flexible & seamless shopping experience to consumers, regardless of whether the customer walks into a store, browses on a website or orders on mobile.

Trustpilot empowering the consumer experience

Online

Join us for a conversation with Trustpilot's Tonni Buur as we take a dive deep into their omnichannel strategy. Hear how Trustpilot have empowered its teams to follow & fully understand user behavior.

Zendesk Roadshow Africa

Online

We know the world of CX and eCommerce has changed quickly and there is lots to think about, but we are here to help you navigate the ‘new’ customer service landscape.

Zendesk Roadshow Nordics and Benelux

Online

Join us for the Zendesk Roadshow Nordics and Benelux. Its an exciting online event bringing local industry perspectives, product news and real-life customer insights - wherever you're working from.

Zendesk Roadshow UK & Ireland

Online

This series of virtual events, hosted in collaboration with MyCustomer and Computerworld, invites CX professionals to join us for the latest on cx trends and insights in our topsy-turvy world.

Top Tips: For staying connected with your customers

Online

Zendesk’s Top Tips webinar series is bringing a collection of best practices and insights from Zendesk to brighten up your day. In Part 2 of the series, we take a look at the Top tips for staying connected with your customers. Register now and join us on the 27th of August.

How to continue delivering great Customer Experiences post COVID-19

Online

Join us for this webinar as we share thoughts on how COVID-19 has changed the way we communicate and provide insights as to how to build an interactive experience.

AppsFlyer - Mastering customer self-service

Online

In this webinar, AppsFlyer’s Head of Knowledge talks about how they use Zendesk Guide to empower their customers to help themselves - reducing support tickets and demands on the support teams.

Inside matters: How to scale internal HR support services

Online

In this webinar, Zendesk's Sarah Manning and Darren Parker will share insights, key learnings and best practices for implementing, utilising and scaling an internal helpdesk.

CX - nailing it in 2020

Amsterdam, The Netherlands

Join us on Thursday, January 23 at Adyen offices, Amsterdam for a jammed-packed partner event with Aircall. Discover the latest CX trends and what to expect from them in 2020.