Shell Energy & Zendesk:
Ultra Customer-Centricity in action

Available On-Demand


The energy and utility landscape is shifting, bringing new challenges and opportunities. The demand for ultra-customer centricity, technology advancements, digital disruption and increasing regulatory mandates is threatening the traditional utility model. This is prompting utility and energy providers to transition from mere suppliers to trusted energy advisors while delivering seamless experiences for customers.

Join Rob Waller, Strategic Solution Consultant at Zendesk speaking with UK’s First Utility of gas, electricity and broadband Shell Energy, Customer Service Director, Andy Eadle as they discuss how they have been tackling the industry’s most critical challenges and what it means to lead CX transformation in the energy and utilities industry.

Key Takeaways:

  • Get actionable insights and best practices from Zendesk’s CX Trends Report on where energy and utility companies should invest now so they don’t get left behind.
  • Learn from industry leaders how to thrive innovation while improving customer experience.

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Andy Eadle

Customer Service Director,
Shell Energy

Rob Waller

Strategic Solution Consultant EMEA, Zendesk