musicMagpie:
Levelling Up Customer Service for a Booming Business
Available On-Demand
About
Keeping your customers’ happy means making every interaction matter. That’s why musicMagpie, a leading UK retailer, chose Zendesk. With Zendesk, the company has reduced its average first response time to just three hours across 20,000 weekly tickets.
Join us for a webinar with their team to learn more of their success story. Get first-hand insights on how being a data-driven company ensures the company provides seamless customer experience. Find out:
- The real value of being omnichannel
- How data optimises musicMagpie’s CX strategy
- A breakdown of how musicMagpie improved their CSAT by over 15%
- What the rising popularity of WhatsApp means for their business
Speakers
Jonathan Beirne
Head of Customer, musicMagpie
Andrew Forbes
Group Manager,
Zendesk
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