Analytics and Messaging – How to stay ahead in 2022

Available On-Demand

About

In this session, we will discuss the latest CX Trends, demonstrate how to utilize real-time analytics with Zendesk Explore, and outline the latest updates in Zendesk Messaging.

Learn how real-time analytics can help your agents and customer support managers ensure the correct data is available at the right time to provide industry-leading customer service.

Messaging has surged in popularity and has become a go-to channel for many consumers since the start of the pandemic. Is Messaging on your roadmap?

Key takeaways:

CX Trends 2021: Hear the latest industry trends and ensure your team is ready for 2022.
Explore Enterprise: See real-time reporting in action to help you make better decisions faster.
Zendesk Messaging: The move from synchronous to asynchronous communication is here to stay. Find out what this means for the future of your support offering and see Zendesk Messaging and Flowbuilder in action.

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Speakers

Annabel Moody

Account Executive,
Zendesk

David McCarthy

Account Executive,
Zendesk

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