Re-imagining the customer experience through payments
Available On-Demand
About
As one of the booming areas of Fintech, competition in the payments space is heating up. Consumers increasingly expect a fast, convenient and frictionless journey when using digital services.
Hear the voice of three of our customers – together with TrueLayer, Trust Payments and Monese we will explore how open banking, payments and other innovations are driving new frontiers to better serve the customer.
This on-demand panel discussion is moderated by AltFi Editor-in-Chief Daniel Lanyon with guest speakers including:
- Chris Brogan, Head Of Client Operations at TrueLayer
- Daniel Wright, Customer Support Lead Manager at Monese
- Robert Hawley, COO at Trust Payments
- Celine Maher, RVP at Zendesk.
Key takeaways:
- Hear from TrueLayer, Trust Payments, Monese and Zendesk about the CX for financial services – industry’s perspectives on what’s working, what’s broken and how to fix it
- Explore how payment organisations plan on adopting innovation and new models in customer experience
- Reimagine the payment industry’s CX roadmap for 2022
Further resources:
- Report: The State of CX Maturity among Midsize and Enterprise Companies of Europe
- Whitepaper: Meeting the challenges of modern CX in financial services
- On-demand webinar: Industry CX: AI and Self-Service for Financial Services
- Customer story: TrueLayer
Speakers
Chris Brogan
Head Of Client Operations,
TrueLayer
Daniel Wright
Customer Support Lead Manager,
Monese
Robert Hawley
COO,
Trust Payments
Celine Maher
RVP,
Zendesk
Daniel Lanyon
Editor-in-Chief,
AltFi
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