Re-imagining the customer experience through payments

Available On-Demand


As one of the booming areas of Fintech, competition in the payments space is heating up. Consumers increasingly expect a fast, convenient and frictionless journey when using digital services.

Hear the voice of three of our customers – together with TrueLayer, Trust Payments and Monese we will explore how open banking, payments and other innovations are driving new frontiers to better serve the customer.

This on-demand panel discussion is moderated by AltFi Editor-in-Chief Daniel Lanyon with guest speakers including:

  • Chris Brogan, Head Of Client Operations at TrueLayer
  • Daniel Wright, Customer Support Lead Manager at Monese
  • Robert Hawley, COO at Trust Payments
  • Celine Maher, RVP at Zendesk.

Key takeaways:

  • Hear from TrueLayer, Trust Payments, Monese and Zendesk about the CX for financial services – industry’s perspectives on what’s working, what’s broken and how to fix it
  • Explore how payment organisations plan on adopting innovation and new models in customer experience
  • Reimagine the payment industry’s CX roadmap for 2022

Further resources:

Complete the form below to view your webinar:

Please enter your first name
Numbers and special characters are not allowed
Please enter your last name
Numbers and special characters are not allowed
Please enter a valid email address.
Email addresses may not begin with:
Please enter a valid phone number
Please enter your company name
Please enter your job title
Please select number of employees
Please select your country
Please select an option
By submitting my personal information, I understand and agree that Zendesk may collect, process and retain my data pursuant to the Zendesk Privacy Policy.

Thank you very much for registering. Please check your inbox for a confirmation email containing the link to the webinar recording.

Sorry, something went wrong!

Please reload the page and try again, or you can contact Zendesk for support.

We are sending your request... please wait.


Chris Brogan

Head Of Client Operations,

Daniel Wright

Customer Support Lead Manager,

Robert Hawley

Trust Payments

Celine Maher


Daniel Lanyon