Zendesk Roadshow
UK and Ireland

Available On-Demand

It’s a new landscape. Join Zendesk on the virtual road to find out how to stay ahead in customer experience. Our two-part event features thought leaders, customers, and Zendesk experts. Get insights on new demands, fresh ways to work, and keeping customers happy in our digital world.

Register below for both sessions.

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Chris Brogan
Head of Client Care,

Anke Schnedler
Snr Leader,

Phil Wainewright

Peter Lorant

Shawna Wolverton
EVP Product,

Why attend

    Stay connected with the CX community.

    Get inspiration and practical tips from top brands and industry leaders.

    Learn how the latest technologies can boost your company's customer experience journey.

Session 1

Embrace the digital tipping point

Available On-Demand

Our CX Trends Report revealed what’s trending in 2021: the digital tipping point. Successful companies are adopting technology at light speed, but others are scrambling to play catch up. In our first session, we put research into action, so you can keep up with today’s digital-first era.

Peter Lorant, COO of Zendesk EMEA will be in conversation with Chris Brogan, Head of Client Care at TrueLayer. The pair will share lessons on how Zendesk customers make the most of technology, including stories from Gamesys, Siemens Financial, Balearia and Discord.

Be in the know on customer expectations, remote work, and how to invest smartly in digital.

Register now

Session 2

How to realize the true potential of messaging in delivering customer service

Available On-Demand

Messaging as a channel isn’t new to technology businesses, but are you using it to its fullest potential in your customer engagements? Over the past year, offering customer service over WhatsApp and native messaging services has more than doubled.

To thrive in this new omnichannel landscape, Phil Wainewright, Co-Founder of tech media site diginomica and Shawna Wolverton, EVP Product at Zendesk discuss how businesses have had to adjust culture and process as well as technology.

Register now