Zendesk Roadshow
UK and Ireland
Available On-Demand
UK and Ireland
It’s a new landscape. Join Zendesk on the virtual road to find out how to stay ahead in customer experience. Our two-part event features thought leaders, customers, and Zendesk experts. Get insights on new demands, fresh ways to work, and keeping customers happy in our digital world.
Register below for both sessions.
Speakers
Chris Brogan
Head of Client Care,
TrueLayer
Anke Schnedler
Snr Leader,
Zendesk
Phil Wainewright
Co-founder,
diginomica
Peter Lorant
COO,
Zendesk
Shawna Wolverton
EVP Product,
Zendesk
Why attend
Session 1
Embrace the digital tipping point
Available On-Demand
Our CX Trends Report revealed what’s trending in 2021: the digital tipping point. Successful companies are adopting technology at light speed, but others are scrambling to play catch up. In our first session, we put research into action, so you can keep up with today’s digital-first era.
Peter Lorant, COO of Zendesk EMEA will be in conversation with Chris Brogan, Head of Client Care at TrueLayer. The pair will share lessons on how Zendesk customers make the most of technology, including stories from Gamesys, Siemens Financial, Balearia and Discord.
Be in the know on customer expectations, remote work, and how to invest smartly in digital.
Session 2
How to realize the true potential of messaging in delivering customer service
Available On-Demand
Messaging as a channel isn’t new to technology businesses, but are you using it to its fullest potential in your customer engagements? Over the past year, offering customer service over WhatsApp and native messaging services has more than doubled.
To thrive in this new omnichannel landscape, Phil Wainewright, Co-Founder of tech media site diginomica and Shawna Wolverton, EVP Product at Zendesk discuss how businesses have had to adjust culture and process as well as technology.